Atlassian · 7 hours ago
ACE Program Manager
United States
Full-time
Hybrid
Mid, Senior Level
3+ years expAtlassian is a company dedicated to unleashing the potential of every team through their software products. They are seeking an In-Office Onboarding Program Manager to lead the global onboarding experience for new hires, ensuring a smooth and reliable first-day experience while managing logistics and cross-functional coordination.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Serve as program manager for the global in-office onboarding program, reporting into Global Support (ACE), and partnering closely with regional stakeholders
Own end-to-end laptop and hardware distribution for new hires, including forecasting demand, coordinating shipments, defining check-in/check-out processes, and ensuring accurate asset tracking
Develop, document, and continuously improve global onboarding processes, including standard operating procedures, runbooks, and playbooks hosted in Confluence
Define, monitor, and report on program health metrics (e.g., on-time laptop delivery, incident rates, NHO satisfaction, regional coverage), and build dashboards that make performance and gaps easy to understand
Coordinate cross-functional partners and vendors (e.g., Tech Support, Workplace, IT, Security, Talent, external logistics/warehouse vendors) to ensure smooth day-of execution for in-office onboarding events
Ensure consistent experiences across time zones and regions by aligning stakeholders on standards, timelines, and SLAs, and by facilitating regular syncs and retrospectives
Identify and mitigate operational and technical risks related to onboarding (e.g., inventory shortfalls, connectivity issues, capacity constraints), and drive clear incident and escalation paths
Leverage collaboration tools (e.g., Zoom, Confluence, Jira, Slack) to coordinate work, maintain documentation, and keep stakeholders aligned and informed
Support additional Tech Support–aligned projects, such as: Onboarding newly acquired companies into Atlassian’s in-office onboarding pipeline, Technical and logistics support for internal conventions and large-scale gatherings, Initiatives focused on scaling logistics, warehousing, and shipping to support future growth
Collect and act on feedback from new hires, facilitators, Tech Support, Workplace, and other partners to refine the program and inform roadmap and budget decisions
Contribute to communication flows and change management, ensuring teams are aware of upcoming changes, pilots, and process updates, and that learnings are shared widely
Qualification
Required
3–5+ years of experience in program or project management in areas such as IT operations, technical support, onboarding, logistics, workplace/office operations, or similar
Demonstrated experience managing global, cross-functional programs, with a track record of driving alignment, clarity, and execution across multiple teams and time zones
Hands-on experience with hardware or asset-related workflows (e.g., laptop deployment, IT asset management, hardware logistics, inventory management)
Basic technical skills and comfort with troubleshooting (e.g., understanding device setup flows, basic network/connectivity concepts, and common end-user issues) sufficient to collaborate effectively with technical teams
Proficiency with collaboration and productivity tools, such as Zoom (or similar video platforms), Confluence (or similar knowledge tools), Google Workspace or Microsoft 365, and Slack or equivalent
Proven ability to design, implement, and improve operational processes, including documentation, training, and change management
Experience building and using metrics and reporting to measure program health, surface issues, and prioritize improvements
Strong stakeholder management and communication skills, with the ability to work effectively with distributed teams and senior partners
Comfortable working across multiple time zones, with flexibility to occasionally adjust working hours to support global efforts
Preferred
You have prior experience in technical support, service operations, or IT service management (e.g., working with Jira Service Management or similar tools)
You've worked on onboarding or integration for acquisitions, or large-scale people transitions (e.g., office openings, migrations, org-wide rollouts)
You have experience supporting conventions, summits, or large in-person events, particularly from a technical/logistics perspective
You're familiar with Atlassian tools (Jira, Jira Service Management, Confluence Cloud, Trello) and how they can be used to manage workflows and documentation
You've worked with or managed third-party logistics, warehousing, or hardware vendors
You have basic data skills (e.g., comfort with spreadsheets, simple queries, or BI tools) to create and maintain dashboards and reports
You're energized by building repeatable systems, scaling logistics, and continually refining how we welcome new Atlassians into our offices
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Investing.com
2026-01-16
Company data provided by crunchbase