Ashby · 1 day ago
Customer Success Manager, Strategic - Americas (EST)
United States
Full-time
Remote
Senior Level
$145K/yr - $170K/yr
5+ years expAshby is building the next generation of enterprise software, and they are seeking a Strategic Customer Success Manager to guide their largest customers in the EST time zone. The role focuses on improving product adoption and customer health, while managing a book of strategic clients and collaborating with cross-functional teams.
Human ResourcesManagement Information SystemsRecruitingSoftware
Responsibilities
Guide Ashby's biggest customers - focusing on improved product adoption and increased customer health
Shape how we serve customers ranging from high growth organizations to public companies
Become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence
Manage a book of ~20 strategic customers, exceeding $2m in total ARR
Develop relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
Create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges
Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
Translate product knowledge into creative solutions for customers
Iterate on playbooks, helping us learn what works, and turning those learnings into repeatable processes for the team
Send crisp follow-up emails, on time, and take pride in internal operations, like real-time CRM updates
Look for ways to improve work through data
Qualification
Required
You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey
You're comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR
You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
You love becoming a product and industry expert
You create ‘Ah ha!' moments by tailoring configuration, driving product adoption, and crafting training to address a customer's specific challenges so they achieve their intended business outcomes
You've worked with technically complex products and show a strong curiosity to explore details and understand how things work
Preferred
You communicate with precision and clarity
You are a listener first
You thrive in complexity
You're excited to help shape a new segment
Your peers describe you as detail oriented
You are always looking for ways to improve your work through data
You may have been a recruiter, hiring manager, or interviewer before
Benefits
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, we offer top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby.
We also offer a 3% 401k match.
Company
Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$120.01MKey Investors
Lachy GroomF-PrimeElad Gil
2025-07-22Series D· $50M
2024-06-03Series C· $30M
2022-03-03Series B· $26.51M
Recent News
2025-09-19
2025-09-19
Crunchbase News
2025-09-03
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