Family Dollar · 11 hours ago
Merchant Assistant Fd
Chesapeake, VA
Full-time
Hybrid
New Grad, Entry LevelFamily Dollar is seeking a Merchandising Assistant to provide diverse support for buyers in a fast-paced work environment. The role involves maintaining relationships with buyers, managing supplier communications, and ensuring accuracy in purchase order and SKU creation.
Retail
Responsibilities
Cultivate and collaboratively work to maintain relationships with Buyers, MA team, and cross functional business partners
Become a go to resource and expert in your category and responsibilities
Attend team and cross functional meetings, preparing any documentation and reports to support the agenda
Actively contribute – sharing insights, providing updates, capturing notes, actions and manage next steps
Accountable for key responsibilities in the Supplier, SKU & PO creation, and maintenance processes
Act a project manager to ensure all tasks and deadlines are achieved. Kicking off the process with workflow submissions and performing any follow up as request work through each process
Serve as liaison between Data Management, Suppliers, Private Brands and THT
Vet all required paperwork and ensure it has been filled out and submitted correctly
Proactively communicates with suppliers, providing updates to suppliers as needed
Follow-up on online reviews and seasonal buys to ensure all items and documentation are maintained in trackers utilized by cross functional business partners
Communicate regularly and consistently with suppliers obtaining new product information, along with pricing, description, case pack, supplier, UDA and UPC updates, ensure work is submitted and completed by responsible team members
Owns compiling needed data and making decisions on SKU attributes, ensuring accuracy rating of 90% or higher for new item set up/maintenance and price changes submissions
Partner with Data Management, Managers and other MAs if needed to prioritize and complete set up
Creates purchase orders in an accurate and timely manner for buyers across multiple departments
Follows up on late orders and upcoming shipments and completes balances as needed
Completes all fashion purchase order modifications including delivery extensions, cancellations, and cost & retail changes
Responsible for sample and ticket processes
Manage VMR samples and processes
Collect, review and proof product samples, prior to shipment, to ensure all information is correct and in line with Family Dollar Guidelines
Manage disposition of rejected samples
Initiates ticket requests to supplier, verify ticket scans, and validate SKU information is correct
Partner with Buyers and Suppliers to ensure accurate documentation
Enter pricing, deals, projections, scan allowances, and co-op
Maintains key tracking documents utilized in monthly financial roll ups
Resolves customer complaints, issues, and special requests
Partner with suppliers, Private Brands and Global Sourcing, as needed based on complaints, issues and requests that arise
Provide compensation to customers to reimburse them for issues (Gift Card Program)
Track customer information creating a database that allows teams to review and analyze, find patterns within customers/products, and call out opportunities to Leadership
Self directs personal and professional development to successfully transition into exempt roles with progressive responsibilities
Maintain proficiency in internal computer systems
Utilize in-house training site to continue personal development and hone skillset in Excel, Word, and SQL Developer
Peer coach new MAs - provide training, support, and guidance. Share your knowledge and expertise
Other job-related duties as assigned
Qualification
Required
High school or GED required
Proven track record in priority setting and managing multiple tasks
Strong written and communication skills
Excellent organizational skills
High attention to detail
Strong work ethic
Ability to work in a fast-paced environment
Knowledge of Microsoft Office Suite
40+ work hours per week with ability to work consistently and independently in an office work environment or remote
Reliable transportation to and from office
Demonstrates a positive attitude towards working in a team environment
Understands others' roles
Rolls up his/her sleeves when necessary, in order to get the job done
Seeking help from others when necessary
Accurately submits requests with 100% accuracy
Successfully meets and exceeds expectations by delivering superior customer service to all internal and external customers
Ability to prioritize projects, work independently and multi-task while maintaining focus and composure
Ability to effectively communicate with internal customers and vendors
Demonstrates an outlook that doesn't reflect a 'that's not part of my job' attitude when the need arises to assist with duties and responsibilities located outside of the assigned duties of the position
Crosstrain and serve as backup to other merchandise data related areas as needed
Preferred
College Degree preferred
Retail Experience Is Preferred
Company
Family Dollar
When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.
Founded in 1959
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Macellum Capital Management
2025-03-26Private Equity
2025-03-26Acquired
1978-01-13IPO
Leadership Team
Dave Brewer
Director Store Operations, Human Resources
Recent News
MarketScreener
2025-11-19
2025-11-18
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