Thomas James Homes · 5 hours ago
Customer Care Manager
Culver City, CA, US
Full-time
Onsite
Mid Level
$103K/yr - $130K/yr
3+ years expThomas James Homes is focused on providing exceptional customer experiences in the homebuilding industry. The Customer Care Manager is responsible for overseeing the buyer's experience from pre-closing through the warranty period, ensuring customer satisfaction and effective resolution of warranty issues.
ArchitectureConstructionProperty DevelopmentReal EstateResidential
Responsibilities
The Customer Car Manager is responsible for all activities that involve homeowners, prospective buyers, trades in relation to closing walkthroughs and warranty
Responsible for resolution of all customer issues with appropriate team members and trade partners, spanning pre-closing orientation through the warranty cycle
Monitors and acts as needed on progress and completion of all repairs by trade partners or assigned personnel
Conduct all buyer orientations and closing walks with buyer
Educate homeowners on maintenance vs warranty claims
Issues service orders to subcontractors for warranty claims
Manage all costs related to the individual assigned jobs
Contacts and schedules appropriate subcontractors to perform work as required
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status
Responsible for quality inspections of the home prior to delivery to the customer
Authorizes payment for work performed within approval limits
Managing the sale after closing, providing an exceptional customer experience that will contribute to additional referrals
Monthly review and tracking of warranty trends
Conduct thorough documentation of all warranty claims
Manage a high volume of warranty calls in a timely manner
Works closely with the purchasing team to ensure enough trade resources are available for all needs
Qualification
Required
Bachelor's degree in warranty or related field
Valid Driver's License
3-5 years' experience in warranty
Demonstrated experience managing process
Preferred
Has an advanced understanding of homebuilding quality, standards, and construction requirements
Is able to read and interpret floor plans and explain and hold contractors accountable to meet all requirements and quality standards
Understand how to review all contractor work, assesses productivity and quality of individuals, and teams, knows how to evaluate the status of schedule and able to react accordingly
Company
Thomas James Homes
THOMAS JAMES HOMES is a builder and construction company specializes in residential development.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$400MKey Investors
Ascent Developer Solutions
2025-11-04Debt Financing· $400M
Leadership Team
James Mead
Chief Executive Officer
Recent News
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