ServiceLink · 16 hours ago
Director of Technology Planning and Operations, Information Technology
US-TX-Plano
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expServiceLink is seeking a highly qualified and dedicated leader to serve as the Director of Technology Planning and Operations to the EVP, Chief Digital & Technology Officer (CDTO), driving strategic alignment and operational excellence across the Information Technology organization. In this role, you will oversee day-to-day operations, provide administrative support to the CDTO, and ensure that technology projects align with company expectations.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Provide comprehensive executive-level support to the Chief Digital & Technology Officer, effectively serving as the right hand of the leader
Monitor and oversee planning and execution of technology projects and initiatives, in collaboration with project managers and department leaders, to ensure adherence to established timelines and alignment with company expectations
Be exceptionally organized with the flexibility to adapt to situations as they occur
Maximize the impact of the CDTO by strategically advising on prioritization, delegation, and opportunities to improve efficiency
Ensure that people, resources and staffing efforts are aligned with departmental needs, company objectives, and CDTO expectations
Act as a central point of coordination for strategic priorities, operational decisions, and cross-functional alignment, and working closely with operations, finance, communication, and technology team members
Be a technical advisor to the CDTO
Directly support and complement the CDTO, creating as much bandwidth as possible for the leader to focus on strategic priorities
Helping CDTO best manage and prioritize time and coordinate logistics – when and where does CDTO need to participate, what are upcoming deadlines, how are projects progressing and how they fit into the roadmap
Thought partner and sounding board; this role will interact with many different team members to proactively identify issues and opportunities
Ensure executive readiness for critical meetings by preparing agendas, briefing materials, and aligning stakeholders
High affinity for execution and getting things done. Handles one-off or special projects that don’t really belong to anyone else, but keeps things moving forward and lets CDTO focus on other critical efforts
Drive measurable improvements in operational efficiency, project delivery timelines, and executive decision-making effectiveness
Facilitates Cross-functional Meetings, keeping track of what needs to be brought to the leader’s attention, tracking action items and holding people accountable for deadlines
Organizing project portfolio from a high level, strategic viewpoint – are projects on track, what are project risks, where does CDTO need to intervene
Coordinates routine administrative tasks such as meetings and budgets as well as strategic, executive level activities
All other duties as assigned
Qualification
Required
10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment
Bachelor's Degree required
Technical fluency: you will use your understanding of tools and workflows within technology projects to interpret, guide, and communicate to both technical and non-technical audiences
Financial aptitude and the capacity to support leadership in making project or business unit finance decisions
Demonstrated success in influencing without managing across all levels of the organization
Project management experience, including the ability to oversee, track, and report on multiple complex, corporate-level technology projects simultaneously
Confidence and business acumen to be able to deliver messages and drive results in an assertive but collaborative manner across all levels of the organization, including executive leadership
Ability to multi-task and quickly shift focus as business needs change
Emotional intelligence and ability to build trust within the entire organization
Independent mindset and ability to drive projects forward without waiting to be assigned every task
Directly support and complement the CDTO, creating as much bandwidth as possible for the leader to focus on strategic priorities
Helping CDTO best manage and prioritize time and coordinate logistics – when and where does CDTO need to participate, what are upcoming deadlines, how are projects progressing and how they fit into the roadmap
Thought partner and sounding board; this role will interact with many different team members to proactively identify issues and opportunities
Ensure executive readiness for critical meetings by preparing agendas, briefing materials, and aligning stakeholders
High affinity for execution and getting things done. Handles one-off or special projects that don't really belong to anyone else, but keeps things moving forward and lets CDTO focus on other critical efforts
Drive measurable improvements in operational efficiency, project delivery timelines, and executive decision-making effectiveness
Facilitates Cross-functional Meetings, keeping track of what needs to be brought to the leader's attention, tracking action items and holding people accountable for deadlines
Organizing project portfolio from a high level, strategic viewpoint – are projects on track, what are project risks, where does CDTO need to intervene
Coordinates routine administrative tasks such as meetings and budgets as well as strategic, executive level activities
Experience in technology-driven organizations or digital transformation initiatives
Understanding of and experience with supporting information technology projects and teams, including the ability to understand complex technical terms and communicate information to both technical and non-technical audiences
Ability to synthesize complex information and present actionable insights to executive leadership
Preferred
Master's Degree in Business Administration, Information Technology, Computer Science or other related fields preferred
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
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