Compassus · 4 hours ago
Applications Support Analyst
United States
Full-time
Onsite
Entry, Mid Level
2+ years expCompassus is a healthcare organization dedicated to providing compassionate care. The Applications Support Analyst is responsible for supporting program sites with Electronic Medical Record (EMR) systems, providing technical assistance, and ensuring effective management of the help desk function.
Elder CareHealth CareTherapeutics
Responsibilities
Provides end user support to users of EMRs, specifically Homecare Homebase
Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner
Assists with creating user documentation. Writes and maintains functional training materials
Assists with installing upgrades to Patient Management Software under direction of the supervisor
Tests enhancements that are provided by software vendor to verify workflows and process logic are correct
Works with software vendor on complex problems to find resolution for the end user
Establishes timelines and works with various project teams in other departments
Serves as liaison between team members and functional area management
Trains end users in a classroom and /or web based environment
Monitors and reports performance of systems
Oversees small and intermediate projects
Assists with coordinating delivery of new enhancements to users
Participates in on-call duties
Performs other duties as assigned
Qualification
Required
Bachelor's degree preferred
Two (2) to five (5) years of related experience preferred. An equivalent combination of education and experience will be considered
Experience in health care and clinical billing systems preferred
Knowledge of application support, end user support in vendor applications preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage
Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties
Strong written and verbal communications
Ability to understand, read, write, and speak English
Articulates and embraces hospice philosophy
Proficiency in Cerner, Desktop, Microsoft Office suite, LAN and WAN environments
Must be proficient in Crystal reporting tools
Knowledge of application support
Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds
Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus
Preferred
Bachelor's degree preferred
Two (2) to five (5) years of related experience preferred. An equivalent combination of education and experience will be considered
Experience in health care and clinical billing systems preferred
Knowledge of application support, end user support in vendor applications preferred
Benefits
Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
Career Development: Access leadership pathways, mentorship, and personalized professional development.
Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
Company
Compassus
Compassus provides hospice, home health, home infusion, and palliative care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Asselta
Chief Executive Officer
Recent News
2025-10-14
2025-10-04
Fierce Healthcare
2025-04-23
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