Orkin · 18 hours ago
Remote OCCC Customer Service Agent_Collections
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expOrkin is a leading pest control company with a long history of providing quality service. They are seeking Collections Specialists to work remotely, focusing on ensuring timely and accurate collection of customer payments while providing excellent customer service. The role requires strong communication skills and attention to detail, as well as the ability to resolve billing issues and maintain account integrity.
CommercialConsumerResidentialService Industry
Responsibilities
Contact residential customers regarding past-due accounts via phone, and email
Investigate and resolve billing discrepancies in coordination with service and sales teams
Process payments and update customer accounts in Orkin’s billing system
Maintain accurate records of collection efforts and customer communications
Escalate unresolved accounts to management as needed
Provide excellent customer service while maintaining professionalism and confidentiality
Ensure compliance with company policies and applicable collection regulations
Qualification
Required
High School/GED
1–3 years of experience in collections, customer service, or accounts receivable
Ability to pass a computer assessment
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
Excellent interpersonal and negotiation skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
Comfortable working in a high-volume role
Ability to work independently and manage multiple priorities
Benefits
401(k) plan with company match
Employee stock purchase plan
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
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