Concentrix · 7 hours ago
Associate Director, Account Management
United States
Full-time
Remote
Lead/Staff, Director/ExecutiveConcentrix is a global technology and services leader that powers some of the world’s best brands. They are seeking an experienced Associate Director, Account Management to manage a portfolio of strategic global accounts, focusing on deepening client relationships and identifying growth opportunities while ensuring exceptional service delivery.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders
Build and expand relationships beyond traditional buying towers to uncover new opportunities
Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities
Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives
Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets
Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions
Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure
Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams
Lead and support contract renewals and commercial negotiations to ensure win-win outcomes
Track contract timelines and proactively engage with clients to ensure timely renewals
Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives
Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement
Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information
Qualification
Required
Proven experience identifying problems and developing solutions (via core audit knowledge, and conceptual and analytical thinking) as well as established experience managing time, resources, and projects
Proven experience in strategic account management or client-facing roles, ideally within BPO, technology, or enterprise services
Strong consultative selling and relationship management skills with executive-level stakeholders
Demonstrated success in managing and growing enterprise accounts, responding to RFPs/RFIs/RFQs, and leading commercial negotiations
Solid understanding of business operations, industry trends, and competitive landscape
Strong problem-solving skills and ability to navigate complex, matrixed environments
Excellent communication skills—both written and verbal—with the ability to engage and influence stakeholders at all levels
Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
Bachelor's degree in business, Marketing, or a related field
Flexibility to travel (approximately 20%)
Strategic Thinking – Able to align account strategy with broader business goals
Client Focus – Committed to delivering value and building trust with clients
Results-Oriented – Track record of meeting or exceeding revenue and client satisfaction goals
Adaptability – Comfortable navigating change and solving complex challenges
Collaboration – Works effectively across departments to achieve shared objectives
Preferred
Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments is preferred
MBA is a plus
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
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