HGA · 18 hours ago
Digital Design Support Coordinator
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $111K/yr
5+ years expHGA is seeking a Digital Design Support Coordinator to join their Digital Practice Group and support architectural and engineering teams across the firm. This role involves providing digital support, troubleshooting workflow issues, and reinforcing digital standards to improve project delivery.
ArchitectureCivil EngineeringInterior Design
Responsibilities
Serve as a front‑line digital support resource for architectural and engineering teams, providing timely troubleshooting and guidance across tools such as Revit, ACC/BIM 360, Dynamo, and related platforms
Resolve software, standards, and workflow challenges to keep project production moving efficiently and consistently
Reinforce HGA’s digital standards by helping teams apply the right tools and workflows at the right time
Deliver support through ticket‑based requests, Zoom, and Microsoft Teams, ensuring clear communication and practical, actionable solutions
Reduce friction in project delivery by identifying issues quickly and enabling teams to work with confidence and accuracy
Provide day-to-day BIM and digital workflow support to architectural and engineering project teams
Troubleshoot software, standards, and workflow issues to keep projects moving forward
Monitor support dashboards and data trends to identify opportunities for proactive outreach and training
Assist in developing targeted training content based on recurring or emerging issues
Expand and support office hours for on-demand assistance across projects
Apply and reinforce HGA digital standards in all guidance and responses
Contribute to the development, refinement, and documentation of digital workflows and best practices
Qualification
Required
Minimum 5 years of relevant experience in architectural or engineering BIM project work
Advanced proficiency in Revit (including common plug-ins) and BIM 360 / Autodesk Construction Cloud
Working knowledge of Dynamo, AutoCAD, clash detection and coordination tools (Navisworks, Revizto, Model Coordination)
A strong understanding of project workflows from design through construction administration, grounded in industry standards, data formats, and delivery practices
Strong communication skills and the ability to explain technical concepts clearly to a range of users
Preferred
General familiarity with Facility Management workflows, including COBie and/or Autodesk Tandem preferred
Benefits
Annual bonus and success sharing bonus program
401(k) guaranteed contribution
Paid parental leave
Medical, dental and life insurance plans
PTO
Short- and long-term disability programs
Company
HGA
HGA is a national interdisciplinary design firm committed to making a positive, lasting impact for our clients and communities through research-based, holistic solutions.
1001-5000 employees
H1B Sponsorship
HGA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (12)
2022 (1)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Mia Blanchett
CEO
Recent News
Company data provided by crunchbase