DropShop Garment Care · 19 hours ago
Customer Service Assistant
New York, NY
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expDropShop Garment Care is dedicated to elevating the dry cleaning experience through innovative services and exceptional customer care. They are seeking a compassionate and dynamic Customer Service Assistant to welcome customers, manage communications, and maintain the organization of common areas while ensuring a positive customer experience.
Consumer Services
Responsibilities
Welcome customers warmly and ensure they have a positive experience
Handle phone and text communications, providing updates and information about their garments
Maintain cleanliness and organization in common areas, ensuring they are well-stocked
Deliver exceptional hospitality, answering questions and offering guidance as needed
Perform additional tasks as directed by team leaders
Tag and detail garments according to their specific needs and requirements
Qualification
Required
At least 1 year of experience in customer service, hospitality, or a client-facing role
Excellent written and verbal communication skills
High attention to detail with the ability to multitask efficiently and accurately
Preferred
Experience in the fashion or garment industry is a plus
Benefits
A supportive and collaborative team culture.
Complimentary garment care services.
Opportunities for growth and development within the team.
Company
DropShop Garment Care
We're reimagining the dry cleaning experience, with a subscription model that delivers exceptional care, transparency, and tech-enabled convenience.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase