Burbank Housing · 10 hours ago
Site Manager- Elderberry Commons
Santa Rosa, CA
Full-time
Onsite
Entry, Mid Level
2+ years expBurbank Housing is seeking a Site Manager for Elderberry Commons, a property transitioning hotel units into permanent supportive housing. The Site Manager will provide leadership, manage building operations, and ensure compliance while collaborating with service providers and overseeing resident relations.
Civil EngineeringCommunitiesConstruction
Responsibilities
Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants
Follow Burbank Housings policies and procedures for processing eligible applicants within the program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key, NPLH)
Attending training as needed and recommended by Burbank Housing
Attends regular in-house training and informational meetings offered by Burbank Housing
Supervises and collaborates with on-site maintenance staff, provides regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects, and approves timesheets, vacation schedule that best fits business needs, and oversight of work to ensure timeliness and a professional manner
Attend regularly scheduled meetings with partnering agencies and provide input, as needed
Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and to monitor the overall appearance of the property
Provide input and collaboration with the Regional Manager on the preparation of the annual property budget
Ensure vacant units are 'turned' promptly by monitoring the timeliness of vendors and maintenance staff. Ensure vacant units are secure and monitor the progress of unit turns
Collect rents and security deposits for submittal to the accounting department
Completes lease forms, outlines conditions and terms of occupancy with new residents and their service providers, and completes relevant paperwork
Collaborate with Resident Services/Service Providers to ensure housing retention
Knowledge of and compliance with Fair Housing and Tenant Regulations
Investigate and follow up on tenant complaints promptly
Prepare and maintain tenant files and documentation about property/resident-related incidents
Show vacant units and apply strategies to reduce vacancy loss
If applicable, perform annual re-certifications of tenants, and complete weekly, monthly, quarterly, and /or compliance reports
Other duties, as assigned
Qualification
Required
Expertise in Property Management
Human Services and/or Social Services background
High level of communication and collaboration skills
Familiarity with the demographics of the Sebastopol City area
Affordable Housing experience
Ideally Permanent Supportive Housing (PSH) experience/interacting with formerly homeless communities
Leadership skills to provide direction for building operations
Customer service skills
Resident relations skills
Property budget management skills
Rent collections experience
Leasing units or ensuring referrals for designated units are received promptly
Property compliance knowledge
Ability to resolve resident complaints and issues
Timely submission of regulatory and company reports
Weekly collaboration with partnering agencies
Guidance on maintenance priorities
Knowledge of and compliance with Fair Housing and Tenant Regulations
Ability to investigate and follow up on tenant complaints promptly
Ability to prepare and maintain tenant files and documentation about property/resident-related incidents
Ability to show vacant units and apply strategies to reduce vacancy loss
Possession of a valid California Driver's License
Maintain a satisfactory driving record
Reliable personal transportation
Automobile insurance per requirements of the State of California
Satisfactory criminal background history for employee and adults aged 18 years and older who reside with employee
Ability to perform physical demands of the job including walking, climbing stairs, sitting, using hands to handle objects/operate keyboards, tools or controls, reaching, stooping, kneeling, crouching, and lifting up to 30 pounds
Preferred
At least 2 years' experience in a supervisory position
2+ years of Tax Credit program experience and PSH experience
Clear understanding of General Ledgers and budgeting
Clear grasp of federal fair housing laws and any applicable local housing provisions
Proficient in reading and writing English - Spanish speaking a plus!
Ability to work effectively with common Microsoft software applications
Yardi Voyager experience
Exceptional customer service abilities
Ability to empathize with residents and staff while still enforcing community policies and the lease/rental agreement
Excellent problem-solving, listening, and reasoning skills
Company
Burbank Housing
Burbank Housing is affordable housing this organization has built, preserved, and managed safe, affordable rental and for-sale homes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Larry Florin
Chief Executive Officer
Kim August
Chief Financial Officer
Recent News
2025-09-23
2025-06-09
Company data provided by crunchbase