Sage Solutions Group · 9 hours ago
Printer Repair/MPS Technician (In-Person)
Livermore, CA
Full-time
Onsite
Senior Level
5+ years expSage Solutions Group is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. As an MPS Technician, you will be responsible for proactive and reactive services on devices, coordinating with technical partners to ensure quick and correct fixes, while promoting excellent customer service.
ConsultingHuman ResourcesTraining
No H1B
Security Clearance Required
Responsibilities
Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
Proactive and reactive toner replacement
Remote triage and management/administration of fleet management tools and data collection agents
FM audit, Xerox CWW, and HP’s Web JetAdmin
Ensuring all devices are reporting and communicating
Accurate asset control and accountability of entire fleet
On site inventory organization and management
Maintaining and regularly adjusting needs to auto replenishments
Toner/parts ordering and recycling
Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
Administration and support of customer print solutions
PaperCut MF
Delivering an extraordinary customer experience
Being a representative of imageOne
Ad hoc reporting of customer metrics and service insights
Qualification
Required
Minimum of 5 years experience in printer repair
Knowledge and experience with IT ticketing systems
Experience with 3rd party print based solutions
High attention to detail and follow through
Ability to attain government security clearance (top secret)
Excellent communication skills – both written and verbal
Professional attitude with a desire to learn and grow
Proficient with Microsoft O365 suite
Strong interpersonal and analytical skills
Alignment with imageOne core values
Preferred
HP and Xerox manufacturer certifications (including A3/copier lines)
ServiceNow and EA
PaperCut MF
Preferred if already attained
Benefits
Amazing workplace culture
Competitive salary
Profit bonus program
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company-paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
Company
Sage Solutions Group
Sage Solutions Group provides compliance services and human resources solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sherri Mc Daniel
CEO
Company data provided by crunchbase