ProSearch · 17 hours ago
Customer Service- Mason OH- Hybrid
Mason, OH
Full-time
Hybrid
New Grad, Entry Level
$16.50/hr - $18.50/hrProSearch is seeking a Customer Service Support Specialist to join their team in Mason, OH in a hybrid work environment. The role involves responding to customer inquiries, troubleshooting issues, and maintaining accurate records to ensure a positive customer experience.
ConsultingCyber SecurityEdiscoveryLegalRetailShopping
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide accurate information about accounts, services, and processes
Troubleshoot customer issues and resolve concerns with empathy and efficiency
Complete data entry tasks to maintain accurate customer records and documentation
Use strong phone etiquette and communication skills to support a positive customer experience
Collaborate with team members to ensure consistent, high-quality service delivery
Qualification
Required
Experience in customer service, call center operations, or client support
Excellent communication skills, both verbal and written
Proficiency with Microsoft Office (Word, Outlook) and general computer systems
Ability to perform accurate and efficient data entry
Strong attention to detail, time management, and problem-solving abilities
Comfortable working in a hybrid schedule (on-site 2 days per week in Mason, OH)
Availability to work Monday–Friday, 11am–8pm
Preferred
Knowledge of sales techniques or customer service best practices
Benefits
Health insurance
Dental insurance
401(k)
Company
ProSearch
ProSearch is a leading provider of comprehensive discovery solutions to corporate legal departments and law firms, empowering them to better manage their portfolio of matters for improved legal and business outcomes.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-10-19Acquired
Leadership Team
Julia Hasenzahl
Co-Founder & CEO
Recent News
Company data provided by crunchbase