Titan America · 1 day ago
Customer Service Representative II - Chesterfield
Richmond, VA, US
Full-time
Onsite
Entry, Mid Level
2+ years expTitan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. They are seeking a Dispatcher/Customer Service Representative to facilitate customer satisfaction through order taking, dispatching, and scheduling of drivers and deliveries.
Real Estate
Responsibilities
Responsible for order taking, scheduling, dispatching and customer relations
Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
Resolve transportation conflicts and handle unusual and difficult customer complaints
Provide customer support to ensure maximum efficiency
Embraces and enhances a performance based Safety Culture
Is positive and upbeat in all communications with customers and other departments
Relentlessly pursues a solution to every issue that a customer brings to them
Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
Identify and communicate repairs and maintenance of logistics communication equipment
Qualification
Required
High School education or equivalent required, secondary education preferred
Two to four years' experience in dispatch or logistics required; construction industry experience preferred
Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
Familiar with geographical areas in Northern Virginia
Must be able to work flexible hours and overtime
Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
Preferred
Secondary education preferred
Construction industry experience preferred
Previous experience with Trimble a plus
Bilingual, English/Spanish a plus
Company
Titan America
Titan America is a manufacturing and materials company that produces a broad range of construction aggregates and heavy building materials.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-07IPO
Leadership Team
Bill Zarkalis
President & Chief Executive Officer, Titan America LLC
Recent News
2026-01-12
2026-01-09
Company data provided by crunchbase