Orion Group · 14 hours ago
Project Manager I (Platform Implementation Manager)
United States
Full-time
Remote
Mid Level
$42/hr - $42/hr
3+ years expOrion Group is a company focused on providing a seamless experience for merchants transitioning to their Commerce Platform products. The Platform Implementation Manager is responsible for ensuring an excellent onboarding experience for SMB merchants, coordinating with various stakeholders, and providing ongoing support during the initial usage of the products.
Human ResourcesRecruitingStaffing Agency
No H1B
Hiring Manager
Rachael J.
Responsibilities
Providing best-in-class onboarding experience for our SMB merchants into our Commerce Platform products
The PIM is the merchants’ “quarterback”, the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours
Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants
Coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it Technical troubleshooting of issues (within merchants websites and internally)
Educating our merchants on our products: answering “how to” questions
Proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
Collecting and registering feedback from merchants on our products
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Preferred
Preferred, in Priority - New York City, San Francisco Location
Open To: Phoenix, Los Angeles, Denver, Chicago
Company
Orion Group
Orion Group has developed themselves into one of the world's leading personnel service providers.
201-500 employees
Funding
Current Stage
Growth StageRecent News
thefly.com
2026-01-06
2026-01-05
2025-12-29
Company data provided by crunchbase