Tropic · 16 hours ago
Implementation Consultant
United States
Full-time
Remote
Entry, Mid Level
2+ years expTropic is an innovative company providing AI-powered Procurement Intelligence solutions to major clients. They are seeking an Implementation Consultant to manage customer implementations and optimize procurement workflows, ensuring clients achieve rapid time-to-value and measurable ROI.
MarketingProcurementSaaSSoftware
Responsibilities
Completely own the end-to-end implementation experience for new Tropic customers, from kickoff through go-live and handoff, including project planning, execution, enablement, and risk management
Lead discovery, pain point analysis, and process-mapping sessions to understand the customer’s approvals and purchasing workflows, and translate them into scalable configurations in Tropic
Configure and optimize their platform with Tropic workflows, intake forms, approval logic, integrations, and policies to support flexible, efficient purchasing across all categories of spend
Drive rapid time-to-value by guiding customers through change management, ensuring confident adoption of new processes, and immediate access to valuable insights through Tropic’s data offering
Create content and enable customers through live trainings, demos, and clear documentation to support adoption and ongoing usage
Proactively identify risks, dependencies, and blockers to drive resolution to keep implementations on track
Partner with your team and Account Management to identify recurring challenges, develop scalable solutions, and document learnings to improve consistency and efficiency in implementation processes
Raise the customer voice to Product to make reasonable enhancements, identify product gaps, communicate customer needs, and have your hand in the air to help with solutions
Qualification
Required
2-4 years of experience in SaaS implementation, solutions consulting, business transformation, or a similar customer-facing role in a B2B SaaS company
Strong consultative and advisory skills - you can be persuasive, backed by facts, and put forth digestible and prescriptive recommendations
Have successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention
Excellent project management skills, with the ability to manage multiple implementations and fearlessly hold stakeholders accountable
Comfort working with an evolving product and adapting implementation practices as new features are released
Ability to communicate clearly and effectively with stakeholders at all levels, from end users to C-suite executives
Preferred
It would be nice to have prior experience and understanding of Procurement as a business function
Benefits
100% medical, dental, & vision coverage for all employees + dependents
Remote first work environment
Virtual & in-person meetups
$1000 annual stipend for WFH, L&D, Wellness
Unlimited flexible vacation and holiday time off
14 paid company holidays
12-week parental leave for all parents
Online mental health therapy
Commuter benefits, FSA, HSA
Award-winning values and culture
Equity refresh program
401k plan
Company
Tropic
Tropic is a software platform that offers full-service procurement solutions for tech-forward companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$67.1MKey Investors
Insight PartnersCanaan PartnersFounder Collective
2022-02-15Series B· $40M
2021-08-16Series A· $25M
2020-04-08Seed· $2.1M
Leadership Team
Dave Campbell
CEO & Co-Founder
Justin Etkin
Co-founder and COO
Recent News
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