Autoscribe Corporation · 11 hours ago
Technical Support Specialist
Jacksonville, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expAutoscribe Corporation is a trusted provider in the payment processing industry, delivering secure and reliable payment technology. They are seeking a Technical Implementation & Support Specialist to onboard new clients and support their growing portfolio of products and services, focusing on technical configuration, implementation project coordination, and advanced troubleshooting.
Financial ServicesMobile PaymentsPayments
Responsibilities
Configure PaymentVision products including PayIVR, PayWEB, WEB Posting, API CIF, and related databases/configurations
Create and modify SSIS packages in Visual Studio for mapping and importing customer information files
Query databases using SQL to support implementations, troubleshooting, and data validation
Monitor file transfers and ensure accurate and secure processing
Manage and create encryption keys as required
Provide technical and payment support via phone and email (as secondary support to Client Support Representatives)
Research, diagnose, and resolve advanced customer issues
Identify urgent issues and escalate appropriately
Track issues and document resolutions clearly and thoroughly
Meet quality metrics related to system changes and updates
Coordinate implementation activities with internal departments and external partners
Manage multiple simultaneous implementation projects with strong organization and attention to detail
Develop training materials and deliver product/service training via teleconference or on-site
Participate in long-term projects as needed
Qualification
Required
Associate's degree or equivalent business experience
2+ years of technical help desk support experience
Proficiency with Windows Operating Systems, Microsoft Office, and database tools
Ability to read and develop SQL query statements
Strong organizational skills and ability to manage multiple simultaneous projects
Preferred
Experience in the financial industry and/or ACH payment processing
Strong reconciliation skills
Knowledge of XML
Demonstrated success managing client expectations and needs
Company
Autoscribe Corporation
Autoscribe Corporation is a leading financial services company and payment processor.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rob Pollin
CEO & Founder
Brian Downey
Chief Technology Officer
Company data provided by crunchbase