IT Operations Manager jobs in United States
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Intuitive Machines · 18 hours ago

IT Operations Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. They are seeking an experienced IT Operations Manager to lead their IT Service Management operations, ensuring rapid and efficient resolution of IT service requests across the organization.

AerospaceAnalyticsSpace TravelTransportation
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Oversee and manage the enterprise IT Service Management platform
Lead triage, assignment, and resolution of all incoming IT service tickets and assign to members of team of IT personnel for fulfilment as necessary
Manage hardware, software, peripheral, and network support requests
Coordinate and execute small IT project work requests
Ensure adherence to SLAs and maintain high customer satisfaction
Drive continuous improvement in service delivery processes
Manage vendor relationships and escalations as needed
Provide reporting and metrics on IT operations performance

Qualification

ITSM frameworksITSM platformsIT operations experienceITIL certificationStakeholder managementAerospace experienceProblem-solving skillsCommunication skills

Required

Must be a US Citizen or permanent resident
Bachelor's degree in Information Technology, Computer Science, or related field (four additional years of experience may be substituted for a degree
7 years of IT operations experience, with at least 3 years in a people management role
Experience with ITSM frameworks
Experience with ITSM platforms (ServiceNow, Jira Service Management, or similar)

Preferred

ITIL certification preferred
Excellent problem-solving skills and ability to work under pressure
Strong communication and stakeholder management abilities
Experience in aerospace/manufacturing environment a plus

Company

Intuitive Machines

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Intuitive Machines is a space exploration company that provides infrastructure and services to support lunar and other space missions.
dateFounded in 2013
location
Houston, Texas, USA
people-size51-200 employees
web-link
https://intuitivemachines.com

Funding

Current Stage
Public Company
Total Funding
$444.45M
Key Investors
Texas Space CommissionMaryland Department of CommerceNASA
2025-08-13Post Ipo Debt· $300M
2025-04-29Grant· $10M
2025-02-19Grant· $0.2M

Leadership Team

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Peter McGrath
Chief Financial Officer
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Company data provided by crunchbase