Bass Pro Shops · 18 hours ago
Service Manager
Altoona, IA
Full-time
Onsite
Entry, Mid Level
2+ years expBass Pro Shops is a leading retail company specializing in outdoor recreation and lifestyle products. They are seeking a Boat Service Manager to oversee the daily operations of the Boat Service area, ensuring customer satisfaction, managing service associates, and achieving financial goals for the department.
E-CommerceHuntingRetail
Responsibilities
Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
Provides daily supervision and direction to the associates in the Service Department
Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis
Maintains and constantly strives to increase associate productivity
Maintains a safe, clean and secure work environment
Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers
Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
Resolves customer and associate opportunities with Boat Manager
Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities
Manages and ensures accuracy of unit and parts inventories
Ensures warranty claims are created, submitted and warranty payments received on a timely basis
Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled
Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates
ALL OTHER DUTIES AS ASSIGNED
Qualification
Required
Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Regularly performs computer work, walks and stands
Occasionally sits and lifts up to 50lbs
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
2026-01-23
Talk Business & Politics
2026-01-22
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