Administrative Services / Clerical - Customer Service Representative 1 jobs in United States
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eTeam · 2 days ago

Administrative Services / Clerical - Customer Service Representative 1

positionPeoria, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Caterpillar is a company seeking a Customer Service Representative to interact with customers and provide information regarding products and services. The role involves resolving complaints, responding to inquiries, and maintaining records of customer interactions.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Qualification

Customer service skillsData entry softwareVerbal communicationWritten communicationAttention to detailTime managementMS OutlookInterpersonal skills

Required

0-2 years customer service related experience required
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as MS Outlook or data entry software

Preferred

High school diploma or GED preferred

Company

eTeam

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Glassdoor4.0
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eTeam is a staffing agency that also provides payrolling services.
dateFounded in 1999
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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Company data provided by crunchbase