Association of Fundraising Professionals (AFP-DC) Washington, DC Metro Area Chapter · 1 day ago
Director of Development, Operations
Bethesda, MD
Full-time
Hybrid
Director/Executive
$137K/yr - $178K/yr
7+ years expThe National Association of Community Health Centers is dedicated to improving health and well-being nationwide, and they are seeking a Director of Development Operations. This role is responsible for managing and optimizing systems and data to enable high-performing fundraising across the organization, ensuring accurate reporting and adherence to operational standards.
Fundraising
Responsibilities
Own and administer the development CRM, including all integrations, data hygiene, permissions, and user governance
Collect, centralize, organize, and manage all development-related data, including CRM data, spreadsheets, and auxiliary data sources
Establish and enforce data standards, definitions, and governance protocols across the Development team
Serve as the primary liaison with IT, Finance, and external vendors related to development systems
Design, produce, and maintain regular development reports, dashboards, and analytics for the CDO, EVP/CEO, and senior leadership
Maintain fundraising and sales pipelines across all revenue types, ensuring consistent stage definitions, probability weighting, and forecasting discipline
Produce productivity and performance reports for Development staff, including activity tracking, pipeline movement, and conversion metrics
Ensure proper standard operating procedures (SOPs) are established, maintained, and followed for donor stewardship, including acknowledgments, reporting, renewals, and ongoing engagement across all donor and funding types
Develop, document, and ensure adherence to standard operating procedures for major funding processes, including prospect pipeline: qualification, cultivation, solicitation, stewardship, and reporting
Enable scale and accountability across all forms of governmental funding, philanthropy, corporate sponsorships, and earned revenue activities
Identify operational gaps and recommend process improvements to increase efficiency, transparency, and fundraising effectiveness
Ensure all event-generated leads, including hosted leadership meetings (T2Ts), are entered into the CRM and assigned appropriately
Ensure follow-up tasks for all T2Ts are scheduled with the appropriate staff within two (2) business days of the event
Collaborate with Partnerships Team to manage event pipeline/follow up
Monitor follow-up completion and escalate issues as needed to ensure timely engagement
Qualification
Required
Bachelor's degree required; advanced degree preferred
7–10 years of progressive experience in development operations, fundraising operations, or revenue operations
Demonstrated expertise with CRM systems (e.g., Salesforce, Raiser's Edge, or similar)
Strong analytical skills with experience producing executive-level dashboards and forecasts
Proven ability to build SOPs and enforce operational discipline across teams
Exceptional attention to detail, project management, and cross-functional communication skills
Prior experience managing direct reports and teams
Use of Generative AI for effectiveness and efficiency
Experience using project management tools (e.g. Asana)
Benefits
Competitive compensation
Comprehensive benefits
Opportunities for growth
Company
Association of Fundraising Professionals (AFP-DC) Washington, DC Metro Area Chapter
The Washington DC Metro Area Chapter of the Association of Fundraising Professionals (AFP DC) is one of the largest and most active chapters in the nation, offering members the opportunity to connect with colleagues, engage in creative thinking, network with new friends and achieve great results in their work.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase