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Boeing · 15 hours ago

Lead Customer Marketing Manager

USA - Denver, CO

Full-time

Onsite

Senior Level

$173K/yr - $235K/yr

The Boeing Company is seeking a Lead Customer Marketing Manager to enhance customer engagement and retention within Boeing Global Services. This role will involve developing marketing strategies, managing advocacy programs, and analyzing customer data to support business objectives.

AerospaceIndustrial

No H1B

Responsibilities

Develop comprehensive customer marketing plans designed to increase loyalty, retention, advocacy and grow Boeing Global Services

Support the Sales organization by developing targeted content (i.e. presentations and marketing materials) to assist in onboarding, engaging, upselling, and cross-selling new and existing customers

Build and manage programs for referrals, case studies, testimonials, and user-generated content

Collaborate with content teams to produce compelling customer-focused assets like success stories, emails, and educational materials

Work closely with Sales and Business Portfolio teams to align efforts, gather feedback, and address customer needs

Use CRM and marketing automation to track metrics, analyze customer data, and report on campaign performance

Identify opportunities to improve the customer journey and overall experience based on NPS and CX data

Streamline marketing processes, measure performance, and manage marketing technology tools to ensure efficient, customer-focused marketing execution

Qualification

B2B marketingCustomer lifecycle managementCRM/marketing automationAnalytical skillsProject managementUnderstanding customer pain pointsCommunication

Required

Experience in B2B marketing, customer lifecycle management, and CRM/marketing automation tools

Strong communication, project management, and analytical skills

Ability to understand customer pain points and translate them into marketing opportunities

Preferred

Bachelor's degree or higher

Benefits

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Paid and unpaid time away from work

Company

Boeing

Glassdoor3.9

Boeing offers commercial, defense airplanes, space, security systems, and global services.

Founded in 1916

London, England, GBR

10001+ employees

https://www.boeing.co.uk

Funding

Current Stage

Late Stage

Leadership Team

CJ Nothum

CEO & Executive Communications, Senior Manager

Colton Engelke

CEO and Executive Communications

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