Travis Credit Union · 10 hours ago
Sr. Member Solutions Specialist -Collections
Vacaville, California
Full-time
Hybrid
Senior Level
$23.49/hr - $29.01/hr
5+ years expTravis Credit Union is a financial institution seeking a Senior Member Solutions Specialist (Collections) to perform collection and loss mitigation activities associated with delinquent member accounts. The role involves providing member support, following regulatory guidelines, and managing collection processes to reduce delinquency.
CommunitiesInternet
No H1B
Responsibilities
Provides excellent internal and external member support through all channels with a focus on first-contact-resolution and problem solving for delinquent accounts and inquiries
Follows regulatory, GSE/investor, TCU, agency, and department guidelines, policies, and procedures when handling all collection and loss mitigation functions
Performs assigned collection and loss mitigation duties including direct member contact through all approved channels to meet or exceed department goals
Uses consultative approach to assess and address a complex range of member a member’s financial condition
Identifies opportunities to deepen the member relationship by promoting and educating members around all products and services based on the member contact reason
Manages reports, deadlines, and compliance requirements related to third party vendors
Suggests improvements to processes and policies to improve efficiency, accuracy, and member experience
Based on experience, manages processes and inquires related to repossession, bankruptcy and system testing
Utilizes proven decision making skills when handling exceptions to policies and procedures within assigned authority levels
Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions
Coaches, mentors, and trains junior or less seasoned staff as needed
Based on knowledge and experience, accountable for accurate and timely executive reporting aligned to areas of responsibility
Qualification
Required
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union
We are unable to sponsor or assume sponsorship of employment visas for this position
Candidates must have current authorization to work in the U.S. (no sponsorship available)
HS Diploma and 2 years previous collections experience required for Associate Member Solutions Specialist
HS Diploma and a minimum 4 years of collections experience or related experience required for Member Solutions Specialist
HS Diploma and a minimum 5 years collections and loss mitigation or related experience required for Senior Member Solutions Specialist
Knowledge of Fair Debt Collection Act required for Member Solutions Specialist and Senior Member Solutions Specialist
Knowledge of Fair Debt Collection Act and Rees Levering required for Senior Member Solutions Specialist
Preferred
Bilingual (Spanish/English) Preferred
Benefits
Competitive medical, dental, and vision insurance
Mental health and wellness programs
Employee performance incentive plan
Merit-based salary increases
401(k) program with immediately vested employer match
Generous holiday and vacation policies
Exclusive TCU perks such as employee loan and credit card discounts
Company
Travis Credit Union
Travis Credit Union (TCU) was founded on the principle of People Helping People.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant
Leadership Team
Chris Germann
Managing Director, Payment Services
Recent News
Travis Credit Union
2025-11-20
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2025-08-07
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