First Call · 1 hour ago
Professional Services Manager
Missoula, MT
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expFirst Call Computer Solutions is seeking a Professional Services Manager responsible for the successful delivery of professional services projects. This role involves leading and developing the Professional Services team while ensuring project execution aligns with company standards and client outcomes.
Cyber SecurityInformation Technology
Responsibilities
Delivers complex Tier 3 projects with minimal rework and strong client outcomes
Leads by example through hands-on engineering and technical ownership
Builds, coaches, and develops a high-performing Professional Services team
Ensures consistent execution of standards, SOPs, and delivery processes
Balances utilization, margin, quality, and client satisfaction
Creates clarity, accountability, and operational discipline across Professional Services
Energized by hands-on technical delivery while coaching others
Enjoys balancing execution, leadership, and operational ownership
Motivated by building scalable, repeatable delivery outcomes
Thrives in complex, high-impact project environments
Owns project intake, scheduling, capacity planning, and utilization for self and team
Manages delivery risks, escalations, and client expectations effectively
Partners cross-functionally to ensure smooth design-to-delivery execution
Maintaining visibility into pipeline, backlog, and future scheduled work
Using tools effectively
Managing competing priorities between delivery and leadership responsibilities
Handling escalations calmly and effectively
Driving accountability without micromanagement
Qualification
Required
Advanced technical delivery and problem-solving
Coaching, accountability, and people development
Project delivery and operational discipline
Cross-functional collaboration
Clear client communication and expectation management
Bachelor's degree in Information Technology or related field, or equivalent experience
5–10+ years of Professional Services / Engineering experience
Demonstrated Tier 3 implementation expertise
Preferred
Relevant technical certifications (Microsoft, Cisco, security, cloud, virtualization)
Prior player-coach or leadership experience
MSP experience strongly preferred
Benefits
Plus a target annual incentive of 10–15% of base salary, based on performance.
Company
First Call
First Call is an IT firm offering information technology & cybersecurity solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Mustard
CFO
Jack O'Brien
vCIO
Company data provided by crunchbase