Penn-Mar Human Services · 14 hours ago
Chief Technology Officer
Freeland, Maryland, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$160K/yr - $200K/yr
5+ years expPenn-Mar Human Services is dedicated to supporting individuals with intellectual and developmental disabilities. The Chief Technology Officer (CTO) will lead the technology strategy and oversee the implementation of technology functions to enhance service delivery and operational efficiency.
Health CareNon ProfitSocial Impact
Responsibilities
Develop and execute a comprehensive technology strategy and supporting roadmap aligned with organizational goals and the evolving needs of the IDD field
Collaborate with executive leadership to integrate technology into organizational planning, budgeting, and service delivery
Serve as a key advisor to executive leadership on emerging technologies, digital transformation, and risk mitigation
Monitor emerging technologies and trends in the IDD field to inform innovation and continuous improvement
Represent the organization in state, regional, and national forums related to technology in human services
Oversee the management of traditional IT infrastructure and services including applications, data systems, security, telecommunications, and service desk operations
Ensure reliable, secure, and scalable systems are in place to support day-to-day operations and remote/hybrid work environments
Create and implement appropriate Information Technology policies, protocols and standards
Ensure compliance and robust data protection and cybersecurity measures, including HIPAA compliance (PHI) and data privacy (PII) across all systems and platforms
Direct the design, deployment, and maintenance of enterprise systems including support management, HRIS, finance, and constituent management
Lead vendor selection, contract negotiations, and performance management for technology-related solutions and services
Drive the adoption of assistive technologies that promote independence, safety, and community integration for individuals with IDD
Champion the integration of enabling technologies, such as remote supports, smart home automation, and assistive devices, into service models
Collaborate with program leadership to identify opportunities for technology to enhance independence, safety, and quality of life for individuals supported
Evaluate and implement innovative solutions that promote person-centered practices and digital inclusion
Foster a data-driven culture and improve data literacy throughout the organization
Promote the use of data analytics to inform decision-making, measure outcomes, and improve service delivery
Establish data governance policies and practices to ensure data integrity, privacy, and compliance with applicable regulations
Build and lead a high-performing technology team, fostering a culture of collaboration, innovation, and accountability
Promote cross-functional collaboration between technology and other business teams
Provide mentorship and professional development opportunities for Tech Team members
Qualification
Required
Master's degree preferred / Bachelor's degree required in information systems, or in Computer Science, Business Administration, or related field
Minimum of 5 years in senior technology leadership, preferably in human services or nonprofit sectors
Demonstrated knowledge and experience with strategic planning, enterprise systems, data analytics, technology innovation, process evaluation and optimization
Proven ability to lead diverse teams, manage complex projects and large budgets
Strong project management, change management, communication and stakeholder engagement skills
Strong knowledge of HIPAA compliance, cybersecurity, and technology governance
Understanding of the IDD service system and technology's role in enhancing service delivery
Excellent technical, analytical and problem-solving skills and knowledge in Information Technology
Commitment to driving a culture of belonging, inclusion, and person-centeredness
Preferred
Experience implementing technology-first models in IDD or disability services
Passion for leveraging technology to improve lives and promote equity
Familiarity with regulatory frameworks and compliance in human services to include Medicaid HCBS, Maryland DDA, and Pennsylvania OVR regulations and assistive technology funding
Knowledge of AI (Artificial Intelligence) and if/ how to leverage appropriately
Benefits
Medical, Rx, HRA, FSA, Dental, Vision, Life Insurances
403b (Retirement Plan)
Short- and Long-term disability insurance
Paid Time Off (PTO) and 12 Paid Holidays
Company
Penn-Mar Human Services
Penn-Mar Human Services is a nonprofit organization that offers day learning, employment, community living, and respite care services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregory Miller
President/Chief Executive Officer
Jackie Rebert-Stevens
Chief Operating Officer
Recent News
Maryland Daily Record
2025-08-09
Maryland Daily Record
2025-05-01
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