Zelis · 6 hours ago
Hybrid Provider Engagement Representative - St Petersburg, FL
US FL St. Petersburg
Full-time
Hybrid
Entry Level
1+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Provider Engagement Representative is responsible for providing high-quality support to customers, ensuring their inquiries and issues are resolved promptly and effectively while promoting Zelis products and services.
FinanceFinTechHealth Care
No H1B
Responsibilities
Proactively reach out to clients after a specified period if the product has not been utilized, addressing any outstanding issues they may have
Handle customer inquiries, resolving issues, and providing support across various channels
Contact clients to gather any missing information necessary for the successful usage of company’s products
Assist customers using company’s products
Engage with customers who have opted for company products, guiding them and addressing any questions they may have about the product
Educate providers on the benefits of using Zelis products. Champion company products and solutions, driving adoption and utilization
Maintain awareness of and ensure compliance with privacy standards
Follow up on both new and existing leads. Identify client pain points, address objections, and present suitable product and service offerings that align with their business needs. The goal is to retain clients by providing tailored solutions
Collect customer feedback through various methods to understand customer needs and preferences
Qualification
Required
High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred. Or equivalent experience
Minimum of 1+ years of experience in provider support, customer service, or a related role
Understanding of healthcare provider support processes and best practices helpful
Salesforce experience helpful
Excellent communication and interpersonal skills, with the ability to build effective relationships with providers and internal stakeholders
Strong problem-solving and analytical abilities, with a focus on data-driven decision-making
Proficiency in using customer relationship management (CRM) software and other support tools
Ability to work independently and as part of a team in a fast-paced environment
Knowledge of healthcare regulations and compliance requirements is a plus
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase