Southwestern Consulting · 20 hours ago
Exchange Visitor Prog. Client Success Associate
Nashville, TN, US
Full-time
Onsite
Entry Level
2+ years expSouthwestern Consulting is a company that facilitates cultural exchange programs for international students and professionals. The Exchange Visitor Program Client Success Associate is responsible for managing client relationships, ensuring compliance with federal visa regulations, and providing administrative support for host employers and participants throughout the exchange program.
ConsultingInformation Technology
Responsibilities
Assist with addressing participant and host employer inquiries, concerns, and issues to build lasting client relationships
Drive J-1 program compliance with federal visa regulations
Responsible for establishing new clients and employers while building upon existing client relations
Provide administrative support with orientation sessions for incoming host employers
Assist with processing employer registration and documentation
Verify employment records
Screen exchange visitor credentials
Verify state licensure requirements and candidate compatibility
Offer account support to school MyGEC portal users
Assist schools in candidate placement search
Maintain accurate client records and databases
Coordinate school meetings with school administrators
Provide exchange visitor program information and guidance
Assist with participant position preparation materials
Maintain regular communication with clients throughout their program
Resolve employer issues and concerns in a timely manner
Coordinate with host school administrators and supervisors
Coordinate logistics for meetings, conferences, engagement events, and site visits
Assist with media, social media, and marketing campaigns
Provide assistance with administrative tasks
Prepare reports and statistics as required
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in Marketing, Business Administration, Organizational Communications, Operations, Education, Global Studies, Student Personnel Services, Student Affairs or related field
2 years of experience in customer service
Proficient in Microsoft Office
Basic understanding of the U.S. Cultural Exchange program purpose and rules
Basic understanding of U.S. Education systems
Willingness and aptitude for acquiring new knowledge and skills
Ability to accurately follow instructions and complete tasks with precision
Adherence to ethical standards and professional behavior in a workplace setting
The ability to adjust to new tasks and responsibilities
A desire to learn and explore new ideas
Ability to find information and resources to support their work
Ability to work on multiple projects simultaneously while accomplishing daily tasks
Effective oral and written communication skills and excellent interpersonal skills
Attention to detail and critical thinker with exceptional problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to move with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
A desire to seek and explore new initiatives in pursuit of program objectives
Self-starter with a strong desire to exceed expectations and capable of supporting a team
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
Attend training as requested
Company
Southwestern Consulting
Southwestern ConsultingTM, a Southwestern company, consists of specialist practices that support clients in every aspect of sales.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Michels
Co-Founder / Senior Consultant
Tim Nowak
Chief Financial Officer
Recent News
Nashville Business Journal
2025-01-24
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