NEOGOV · 4 hours ago
UI Benefit Specialist (BS4) Supervisor- Internal/Hybrid
Multiple Locations Statewide, WA
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $89K/yr
4+ years expNEOGOV is seeking a UI Benefit Specialist Supervisor to lead a team of Employment Security Benefit Technicians. The role involves supervising staff, ensuring the accuracy and efficiency of unemployment insurance benefits, and participating in leadership meetings to provide feedback and input.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Directly supervise a unit of ES Benefit Specialists, ES Benefit Technicians, and 1 office assistant position with varying duties that support operational functions and timely services to all customers
Provide clear expectations, lead the unit in setting goals and objectives, track outcomes, recommend process improvements
Define expectations and evaluate staff performance
Approve leave requests and timesheets for staff, ensuring accurate timekeeping and attendance records for staff
Manage program requirements for assigned unit to include overall customer service, quality assurance activities, and timeliness requirements
Utilize all relevant data to understand individual and unit performance, overall UI system performance, identify potential improvements, and escalate potential performance risks to the Operations Leadership Team
Ensure performance goals are met, and unit tasks are completed in a timely and accurate manner utilizing agency policies and procedures, state laws and rules, and federal program requirements
Implement processes to ensure staff receive all relevant information and assimilate changes/new information into their daily work
Address and resolve Unemployment Insurance claims and issues
Apply complex laws and policies, rules, regulations, and procedures applicable to the Unemployment Insurance program
Direct staff in resolving claimant problems by identifying the issues, determining procedural steps necessary to bring resolution, and communicating results to the client, customer, employer and/or 3rd parties
Acts as liaison between customers/employers and the agency
Qualification
Required
One year of experience as a Benefits Specialist 3
OR Two years as a Benefits Specialist 1 or 2
OR A Bachelor's degree in social science, business administration, public administration, or related field and two years of supervisory experience providing customer service in areas such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, and insurance claims
OR One year of experience as an Employment Security Program Coordinator 2 in an unemployment insurance program and one year of full-time experience making either eligibility determinations and authorizing unemployment insurance benefits or applying unemployment insurance laws in the adjudication and writing of the full range of non-monetary determinations. Experience may be concurrent
OR A combination of education and/or relevant experience
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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