Resiliency LLC · 4 days ago
Quality Compliance Manager - Manage engineers, inspectors, auditors
Resiliency LLC is seeking a Quality Compliance Manager to oversee the Quality Compliance program for Hensel Phelps Services. This role involves conducting audits, leading compliance initiatives, and ensuring adherence to safety and performance standards across service operations.
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Responsibilities
Conduct regular audits of service delivery, facility operations, and technical maintenance programs to ensure compliance with company, client, and regulatory requirements
Supervise and oversee telecommunications closets
Lead compliance and quality review meetings, producing actionable outcomes for continuous improvement
Review compliance data, reports, and corrective action plans; ensure timely and effective resolution of issues
Maintain and update compliance logs, audit findings, and corrective actions in alignment with company standards
Coordinate with third-party auditors, regulators, and clients on quality and compliance-related matters
Provide training, guidance, and coaching to managers and staff on compliance requirements and quality standards
Participate in regional and corporate initiatives to standardize and improve compliance frameworks across the Services business unit
Track key performance indicators (KPIs) and develop reports to leadership on compliance performance, risk areas, and improvement opportunities
Partner with Regional Directors, Site Managers, and technical staff to establish quality and compliance goals, monitor progress, and resolve deficiencies
Supervise and train other technicians
Qualification
Required
Bachelor's degree in engineering, construction management, facility management, or related field; equivalent professional experience may be considered
5-10 years of experience in quality compliance, quality assurance, or program management in facilities, construction, or technical services
They are building an enormous data center for Meta and all of these candidates must come from Low Voltage backgrounds
Experience supervising and mentoring technical staff (engineers, inspectors, auditors)
Ability to work in a fast-paced environment and be able to function as part of a high-performance team
Ability to work collaboratively in mobile work environment
Advanced skills in data-driven decision-making, performance metrics, and continuous improvement processes
Knowledgeable with software in MS Office (Excel, Project, Word, SharePoint)
Ability to work under pressure and meet deadlines
Effective written and oral communications skills and detailed
Valid driver's license
Preferred
BICSI Certified Technician