Cognosos, Inc. · 5 hours ago
Technical Field Operations Analyst (IoT/RF)
Atlanta,GA,US
Full-time
Hybrid
Senior Level
5+ years expCognosos, Inc. leads the market in delivering real-time asset location and tracking intelligence solutions. The Technical Field Operations Analyst will serve as the operational anchor for the Real-Time Location Services, ensuring the health and integrity of on-site RF infrastructure and managing a national network of field service technicians.
Information TechnologyInternet of ThingsSaaSSoftwareWireless
Responsibilities
Serve as the L2 escalation point for PagerDuty alerts. You will diagnose whether an infrastructure down event is a Cognosos hardware failure, a customer network outage, or a localized power fluctuation
Leverage remote monitoring stacks (Grafana, Kibana, and internal BI tools) to proactively spot trends before they become outages. You will monitor device check ins, battery health, and RF signal integrity across a global fleet of devices
You are not just dispatching a tech; you are building a scalable workforce. You will recruit, vet, and manage a national network of 3rd-party field service technicians that you can train and guide through complex physical repairs
Receive the customer site 'Go-Live' hand-off from our implementation team. You are the final gatekeeper, ensuring that new hospital or automotive infrastructures are perfectly configured, reporting accurately, and ready for long-term health
Analyze recurring failure modes and develop troubleshooting playbooks and SOPs to resolve incidents faster and more efficiently
Qualification
Required
5+ Years of Hybrid Technical Experience: You've spent time in a role (Field Service, IT Support, or Systems Admin) where you had to balance software logic with physical hardware realities
Network Savvy: A solid understanding of DHCP, Static IPs, VLANs, and Firewalls. You should feel confident discussing network topology and security protocols with a Hospital or Automotive Plant's IT Director
Observability Literacy: While you don't need to write code, you must be highly proficient in using remote diagnostic dashboards (Grafana, Kibana, etc.) to visualize data, interpret logs, and identify root causes
RF Physics Fundamentals: You understand how wireless signals (BLE, Wi-Fi, LoRaWAN) behave in the real world. You can explain why a stack of metal chassis or a concrete wall is affecting signal integrity
Operational Discipline: Proven ability to maintain a high-pressure ticket queue while simultaneously coordinating a field dispatch
Preferred
Logic & Automation: Experience using basic logic or Python to automate repetitive data-scraping or reporting tasks
Vertical Knowledge: Familiarity with HIPAA (Healthcare) or OSHA-10 (Industrial) safety standards
Advanced Tooling: Previous experience with PagerDuty, HubSpot, or specialized industrial IoT platforms
Vendor Platforms: Experience managing labor through platforms like Field Nation or WorkMarket
Benefits
Competitive salaries
Unlimited vacation so you can rest and recharge
Full benefits program (Health, Dental, Vision, 401(k) match, life and disability insurance)
Parental Leave
Paid parking at our Atlanta office
Opportunity for equity participation
Volunteer opportunities
Company
Cognosos, Inc.
Cognosos utilizes the power of AI/ML to transform tracking data into operational intelligence, redefining the value of location solutions.
51-200 employees
H1B Sponsorship
Cognosos, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$38.1MKey Investors
Riverwood CapitalCox Enterprises
2023-03-08Series Unknown· $25M
2020-05-31Series Unknown· $4.5M
2019-04-23Series B· $1.5M
Leadership Team
Drayt Avera
VP Operations
Jim Stratigos
Advisor and board member
Recent News
Company data provided by crunchbase