Union Bank & Trust · 4 hours ago
Mortgage Loan Servicer 2
Lincoln, NE 68512, USA
Full-time
Hybrid
Entry, Mid Level
2+ years expUnion Bank & Trust is seeking a Mortgage Loan Servicer 2, a mid-level servicing professional responsible for executing core servicing functions with increased autonomy and accuracy. The role involves managing escrow accounts, supporting investor guideline adherence, and mentoring junior staff while contributing to process improvements.
Financial Services
Responsibilities
Post and correct mortgage payments, including specialty and payoff transactions accurately
Support multiple stages of the task lifecycle and contribute to key areas including:
1. Forced placed hazard insurance
2. Support for daily investor remittance verification
3. Support with payment processing including non-post and payment reversals
4. PMI Reconciliation and Termination Requests
5. Coordination of vendor setup
6. Property tax payment assistance
Manage escrow accounts with moderate complexity, including tax and insurance disbursements, PMI cancellation, and out-of-season escrow analysis
Respond to borrower inquiries with professionalism and empathy, resolving issues and providing guidance on mortgage repayment
Review and verify wire requests, prepare general ledger entries, and support basic accounting functions
Apply investor-specific guidelines during servicing activities and escalate complex scenarios appropriately
Support assumption processes and loan modifications under supervision
Identify and document borrower complaints and resolutions in compliance with internal standards
Mentor Mortgage Loan Servicer 1 team members and assist with onboarding and training
Participate in internal audits and reviews, implementing feedback to improve servicing accuracy
Maintain working knowledge of servicing regulations and investor guidelines
Collaborate with internal departments to ensure servicing compliance
Foster a customer-first culture by modeling courteous, timely, and accurate service. Handle high-priority or sensitive interactions with professionalism and empathy
Contribute to process improvement initiatives and provide feedback on servicing systems and tools
Understand and adhere to all bank policies, laws and regulations applicable to your role. Complete compliance training, and follow internal processes and controls as required
Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies
Regular and reliable attendance is an essential function of this position
Perform other job-related duties or special projects as assigned
Qualification
Required
High school diploma required; post-secondary education preferred
2-4 years of experience in mortgage servicing or related financial services
Demonstrated proficiency in Microsoft Office Suite and servicing software
Strong foundation in basic financial math including interest calculations, escrow analysis, and reconciliation
Basic understanding of investor and agency guidelines (e.g., Fannie Mae, FHLB) applicable to secondary market mortgages
Capable of managing multiple software applications and tasks simultaneously
Preferred
Time efficient in managing multiple projects and deadlines
Accurate and detailed
Effective communicator
Independence with team orientation
Customer service focused
Self-directed and takes initiative
Projects a professional image and positively promotes the bank's products, services and policies
Comfortable working in a fast-paced environment with evolving regulations and processes
Skilled in managing multiple software applications and digital tools simultaneously
Comfortable with moderate use of servicing systems and software
Demonstrated experience contributing to team goals through effective collaboration
Enjoy providing high-quality, phone-level customer service with professionalism and empathy
Company
Union Bank & Trust
Most banks offer similar services. It’s how those services are delivered and how the bank treats you as an individual that sets it apart.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angie Muhleisen
President and CEO
Dave Dickson
President/CEO and Director of First Union Financial Corporation
Recent News
Orange Bank & Trust Company
2025-06-23
2025-06-11
Company data provided by crunchbase