Millennium Group · 1 month ago
Loan Origination Call Quality Review Specialist
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expMillennium Group is a company seeking a Loan Origination Call Quality Review Specialist. The role involves listening to recorded loan origination calls to ensure compliance, identifying trends in compliance behavior, and performing performance metrics related to call monitoring.
Digital MarketingHuman ResourcesInformation TechnologyRisk ManagementSoftwareStaffing Agency
Responsibilities
Listen to recorded loan origination calls and score against a compliance checklist. Validating original call – was the call done right
Identify overall compliance related behavior trends and communicate to management
Understand and perform certain performance metrics, including number of calls monitored and accuracy ratio
Qualification
Required
2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
Actively taking mortgage applications
Experience with call monitoring or reviewing calls for mortgage/banking compliance
Excellent listening skills
Critical thinking skills
Cadence or Gridspace
High school diploma or GED equivalent
Company
Millennium Group
Millennium Group specializes in staffing, consulting, software development, risk management, analytics, and digital marketing services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
F
Frances Rios
HR Operation Manager
Recent News
The News Forum Inc.
2025-04-17
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