Varonis · 1 day ago
R&D Program Manager (Escalation Engineering)
Morrisville, NC
Full-time
Onsite
Mid, Senior LevelVaronis is a leader in data security, focusing on protecting data across various environments. The Escalation Engineering Program Manager will improve product quality and reliability by managing engineering projects, coordinating resources, and enhancing team efficiency through process refinement and statistical review.
AnalyticsBig DataData GovernanceData ManagementGovernmentHealth CareSoftware
Responsibilities
Help build and define processes and work methods to enable work of Escalation Engineering
Define escalation KPIs to be monitored for quality – produce monthly reports
Define and construct dashboards to monitor progress on projects, escalations, tasks
Provide visibility to managed projects for managers and executives on Escalations statistics
Provide and manage the post product-escalation analysis for finding product root causes
Follow-up with the teams on preventative actions (bugs, training, KBs, etc.)
Work in a team with other Escalation Engineers to contribute to projects and programs
Coordinate work and escalation management for high profile customers
Coordinate escalation work with Engineering/PM on SaaS customers and ensure prevention items are met
Collaborate with Support, Professional Services, and Customer Success staff as needed
Participate and contribute to meetings with Engineering teams, field agents and other stakeholders
Qualification
Required
Great attention to detail
Capable of working self-sufficiently
Able to coordinate, pursue and obtain resources from multiple departments
Exceptional verbal and written communication skills
Collaboration: You are able to fit in well with a team, understand capabilities and priorities
You exhibit a deeply curious mindset about new ideas
Ability to filter and distill relevant information for the right audience
Ability to create and execute plans in ambiguous settings
Good understanding of software development
Managerial experience within Program Management or Engineering
Preferred
Programming experience preferred
Experience development and product release to a consumer product
Company
Varonis
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Varonis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$430.46MKey Investors
Convergence Investment PartnersDell EMC
2024-09-05Post Ipo Debt· $400M
2021-01-01Post Ipo Equity
2020-01-01Post Ipo Debt
Leadership Team
Brian Vecci
Field CTO
David Gibson
SVP of Strategic Programs
Recent News
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