NEOGOV · 7 hours ago
CHIEF OPERATIONS OFFICER - UNCLASSIFIED
Carson City
Full-time
Onsite
Lead/Staff, Director/Executive
$149K/yr - $149K/yr
4+ years expNEOGOV is dedicated to enhancing public service through innovative technology solutions. The Chief Operations Officer will provide leadership and oversight of operational and technology initiatives for the Silver State Health Insurance Exchange, ensuring compliance and efficiency in managing core operations and vendor relationships.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Direct and manage exchange operations, including call center performance, enrollment processes, and customer service delivery to ensure efficiency, accuracy, and compliance
Lead the integration of systems, processes, and workflows with partner state agencies, supporting seamless coordination and interagency collaboration
Oversee complex vendor relationships, including contract development, performance monitoring, and compliance with service level agreements (SLAs)
Develop and manage procurement strategies for operational and technology needs in accordance with state procurement requirements
Lead and develop operational and technical teams, promoting accountability, performance management, and continuous improvement
Interpret and translate state and federal policy changes into operational and information technology strategies to support timely and effective implementation
Provide strategic oversight of IT systems supporting exchange operations, including system security, data integrity, and ongoing enhancements
Plan, coordinate, and oversee large-scale operational and technology projects from initiation through implementation
Collaborate with state agencies, Medicaid partners, vendors, and executive leadership to align operational activities with strategic objectives
Qualification
Required
Bachelor's degree in Business Administration, Public Administration, Information Technology, or a closely related field
A minimum of four years of progressively responsible experience in operations or information technology leadership roles
Demonstrated experience working with Medicaid programs and state-based health insurance initiatives
Proven background in vendor contract management and procurement development
Experience leading and scaling teams and managing organizational change initiatives
Expertise in project and program management; PMP or comparable certification preferred
Strong analytical, problem-solving, and decision-making skills
Working knowledge of state and federal healthcare regulations and compliance requirements
Preferred
A master's degree is preferred
PMP or comparable certification preferred
Benefits
Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency.
Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
No Nevada state income tax.
Public Service Loan Forgiveness: Eligible due to public sector employment.
Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase