Customer Service Representative ($18-$20/hour / REMOTE) jobs in United States
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Certified Collectibles Group (CCG) · 4 hours ago

Customer Service Representative ($18-$20/hour / REMOTE)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$18/hr - $20/hr
date2+ years exp

Certified Collectibles Group (CCG) is a multi-divisional global organization that specializes in the third-party expert authentication, grading, and conservation of collectibles. They are seeking Experienced Full-time Customer Service Representatives to assist customers by answering inquiries about company-offered services and ensuring overall customer satisfaction.

CollectiblesConsultingConsumer

Responsibilities

Answers incoming phone calls via a multiline telephone system
Prepares and provides internal and external written correspondence via email
Assist customers, dealers, and submission centers with their accounts and submissions
Answers customer inquiries about products and services offered
Make recommendations to customers to provide optimal product satisfaction
Assist with the maintenance of customer accounts by recording product and submission records
Collect customer feedback and make recommendations of potential products and/or services to management by analyzing customer needs
Prepare product and/or service reports by collecting and analyzing customer information

Qualification

Customer service experienceVerbal communicationWritten communicationOrganizational skillsAttention to detailMulti-taskingLearning new systemsTime management

Required

2+ years of previous customer service/call center experience or relevant experience
Excellent verbal and written communication skills
Ability to learn, gain, and retain product and procedural knowledge
Demonstrated experience learning new systems
High attention to detail and quality focused
Able to multi-task with superior organizational skills
Possess strong prioritization and time management skills, with a high degree of flexibility
High School diploma or equivalent
Must have a dedicated working space without distractions and stable internet connectivity with a minimum of 50 Mbps of bandwidth

Benefits

Health, dental and vision insurance options
401(k) with company match
Paid time off benefits
Annual discretionary bonuses
Generous full-time benefits package

Company

Certified Collectibles Group (CCG)

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The Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles.
dateFounded in 1999
location
Sarasota, Florida, USA
people-size501-1000 employees
web-link
https://www.collectiblesgroup.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-07-01Acquired

Leadership Team

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Mark Salzberg
Senior Grading Finalizer
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Company data provided by crunchbase