Compassion International · 5 hours ago
Sponsor Donor Processing Associate II
Colorado Springs, CO
Full-time
Onsite
Entry Level
$19.37/hr - $22.76/hr
1+ years expCompassion International is a non-profit organization dedicated to releasing children from poverty in Jesus' name, and they are seeking a Sponsor Donor Processing Associate II to support their mission. This role involves responding to donor inquiries, processing donations, managing accounts, and educating sponsors about child development programs. The position requires a commitment to child protection and exceptional service in a contact center environment.
EducationNon Profit
Responsibilities
Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer
Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur
Uphold and engage in Compassion’s core Cultural Behaviors
Receive training to ensure competence for all Associate Level II tasks and functions, as well as specialized financial transactions and resolution, detailed customer account maintenance, and specialty account processing. Provide back up and support on a regular basis
Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questions regarding numerous areas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information
Initiate and maintain a high volume of regular sponsor accounts. Research and resolve account problems, escalating to senior associates when needed. Determine best pairings for sponsor-requested product and commitment levels, link sponsor to children and products in computer system
Research and resolve journal entry errors or problems from personal contributions
Work within the automated workflow system to allocate sponsor/donor monies to the appropriate funds or accounts, and maintain the sponsor/child relationship. Apply appropriate coding procedures for allocation of funds to sponsor account, sponsorship and/or commitment
Maintain assigned accounts and process exception transactions that require additional research than regular transactions
Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry. Resolve sponsor problems, answering questions accurately while adhering to published guidelines. Follow protocol to offer options for an on-going relationship with Compassion and reinforce sponsor commitment to the ministry
Communicating in a way that reflects and supports Compassion’s mission, values, vision and strategy. Responsible for achieving individual performance and attendance metrics and contributes to overall service targets
As directed, participate in available training and coaching opportunities to expand knowledge and abilities related to this role
Qualification
Required
High school diploma or equivalent
Proficient typing and computer skills
High level of organization and attention to detail
A love for Compassion's mission and a heart to serve others
Preferred
Data entry and/or customer service skills; ideally 1-2 years of experience in a customer service environment
Benefits
Generous paid time off
10% contribution to a 403(b) retirement fund on top of your salary
Excellent healthcare coverage
Free short-term professional counseling
Regular chapel services
Prayer groups
Department devotionals
Company
Compassion International
A Christian child sponsorship organization dedicated to the long-term development of children living in poverty around the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
S
Santiago Mellado
President and CEO
L
Luz Medrano
Co-Founder
Recent News
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