Account Manager - Remote jobs in United States
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GoTab · 14 hours ago

Account Manager - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date4+ years exp

GoTab Inc. is an Entertainment Commerce Platform that supports restaurants and venues in optimizing their operations. They are seeking a relationship-driven Account Manager to manage customer success post-onboarding, focusing on retention, growth, and long-term value realization.

Consumer SoftwareE-CommerceHospitalityMobile PaymentsPoint of Sale
badNo H1Bnote

Responsibilities

Serve as the primary point of contact for customers after the initial 30-day onboarding period
Collaborate closely with Onboarding Managers to ensure smooth transition post go-live
Build and maintain strong, long-term relationships with restaurant and venue partners
Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling
Own customer retention and renewal outcomes within your portfolio
Identify and execute upsell and expansion opportunities, including new features, products, or additional locations
Partner with Sales and Leadership on expansion strategy and contract changes
Monitor account health signals and proactively address risks to prevent churn
Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate)
Review performance metrics, product usage, and customer goals to ensure alignment and continued value
Help customers adopt new GoTab features, integrations, and enhancements
Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience
Advocate for customer needs internally, providing feedback that informs product roadmap and prioritization
Maintain accurate account notes, activity tracking, and forecasting

Qualification

Account managementCustomer successRelationship managementCommunication skillsNegotiation skillsOrganizational skillsRestaurant experienceHospitality experienceSelf-motivatedFast-paced environment

Required

Strong experience in account management, customer success, or relationship management roles
Proven ability to manage a book of business and drive retention and expansion revenue
Excellent communication, negotiation, and relationship-building skills
Ability to understand customer goals and align product value accordingly
Organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment
Willingness to travel for customer meetings and go-live onsite support

Preferred

Restaurant or hospitality experience preferred
Bachelor's degree preferred OR 4+ years of relevant experience

Benefits

Generous vacation policy
Medical, dental, and vision insurance
Join the ground floor of a rapidly growing startup with endless potential

Company

GoTab

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GoTab provides comprehensive solutions for retail and restaurant commerce.
dateFounded in 2016
location
Arlington, Virginia, USA
people-size51-200 employees
web-link
https://gotab.com

Funding

Current Stage
Growth Stage
Total Funding
$24.2M
Key Investors
Truist Ventures
2023-08-01Series A· $18M
2021-12-01Convertible Note· $0.2M
2020-09-16Seed· $6M

Leadership Team

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Daryoush Mansouri
Chief Technology Officer
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Recent News

EIN Presswire
GoTab Launches New Hardware Leasing Program for Hospitality Operators
2026-01-20
EIN Presswire
Hot Shots Pickleball Club Partners with PourMyBeer, CourtReserve & GoTab to Deliver a Tech-Driven Pickleball Experience
2025-07-30
citybiz
Q&A with Tim McLaughlin, CEO at GoTab
2025-02-13
Company data provided by crunchbase