Nellis Auction · 13 hours ago
Client Success Analyst
Phoenix,AZ,US
Full-time
Onsite
Entry, Mid Level
2+ years expNellis Auction is a growing company in the secondary market industry, and they are seeking a Client Success Analyst to support revenue growth and client satisfaction. The role involves data analysis, stakeholder management, and process improvement to drive initiatives that enhance profitability.
AuctionsOnline AuctionsWholesale
Responsibilities
Manage initial administrative responsibilities, including inbound coordinating and data invoice processing
Process and reconcile invoices with inventory records to ensure accuracy and alignment between payments and received goods
Analyze data to identify trends, areas for improvement, and growth opportunities, translating complex data into clear, actionable insights for stakeholders
Monitor and track key client success metrics, including revenue growth, engagement, and overall performance
Develop and deliver insightful reports and presentations to internal and external stakeholders
Analyze programs both internally and externally to optimize performance
Build and maintain strong partnerships with suppliers, eventually negotiating with and engaging directly with buyers
Act as a liaison between clients and internal teams, ensuring clear communication and prompt resolution of issues
Collaborate with the sourcing and sales teams to develop strategies that drive client satisfaction and retention
Actively participate in the sales and onboarding process for new clients
Create content, attend trade shows, and partner with operations for testing to increase profitability
Make recommendations for business systems process improvements
Contribute to sourcing decisions as the role evolves
Qualification
Required
Bachelor's degree in Business, Marketing, Data Analytics, or a related field
Strong analytical skills with proficiency in tools like Excel, Google Sheets, and business intelligence platforms (e.g., Tableau, Google Looker, or Power BI)
Familiarity with CRM platforms (e.g., Salesforce, HubSpot) is a plus
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment
Detail-oriented mindset with a focus on delivering high-quality work
Experience in the liquidation, auction, or secondary market industry is a plus but not required
Preferred
2+ years of experience in client success, business analytics, or a related role
Familiarity with MySQL or other relational database systems
Strong understanding of client success metrics and revenue-driven strategies
Ability to translate data into actionable insights and present them clearly to stakeholders
Proactive, solutions-oriented mindset with strong problem-solving capabilities
Benefits
Competitive salary and benefits package.
Career development and growth opportunities.
Company
Nellis Auction
Nellis Auction provides auctioning services such as retail returns, estate, and business liquidations to support both sellers and buyers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Spencer Chupinsky
Chief Executive Officer
Kevin Horton
Chief Financial Officer
Recent News
Las Vegas Review-Journal
2025-01-07
Las Vegas Review-Journal
2024-12-04
Company data provided by crunchbase