Pratt & Whitney · 2 hours ago
24K Customer Technical Service Principal Engineer - Onsite
East Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
$108K/yr - $204K/yr
8+ years expPratt & Whitney is transforming the future of flight by designing and servicing advanced engines. The Principal Engineer will focus on managing technical issues for Hot Section hardware, ensuring engine safety, and supporting airline customers with engineering solutions.
Aviation & Aerospace
No H1B
U.S. Citizen Only
Responsibilities
Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware
Coordinate data development with the PW800 program and in-service engineering teams
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers
Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals
Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput
Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material
Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions
Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events
Qualification
Required
Bachelor's Degree in Science, Technology, Engineering or Mathematics (STEM) field with 8+ years of Engineering experience, or 5+ years with an advanced degree
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Must be willing to travel to various domestic and international Airline Customers, Partners/Suppliers, Repair, and MRO organizations, typical travel 10-20%
Preferred
Direct knowledge and experience dealing with commercial airline customers & MROs
Working knowledge of PW1500G / PW1900G hot section hardware
Strong communication, interpersonal, time management and organizational skills
Demonstrated technical leadership in engineering continuous improvement
Comfortable with presenting in front of others and dealing with high-pressure situations
Excellent judgment and professional maturity with the ability to create positive relationships
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
Pratt & Whitney
Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brad Scobbo
Executive Director & CFO, Commercial Engines GTF Programs
Christian Robertson
Vice President and Chief Financial Officer, Military Engines
Recent News
Hartford Business Journal
2025-10-07
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The Times Of Israel
2025-10-06
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