Nebraska Department of Health and Human Services · 5 hours ago
Office Specialist
Lincoln, NE
Full-time
Onsite
Entry Level
$17.25/hr - $17.25/hr
1+ years expThe Nebraska Department of Health and Human Services is seeking an Office Specialist within the Medicaid Claims Screening and Scanning Team. The role involves reviewing documentation, updating client eligibility status, and collaborating with the Office Manager to ensure proper processing of claims.
GovernmentHealth CareSocialWellness
Responsibilities
Review documentation to ensure proper coding and completion of related claim forms, check recipient eligibility requirements and dates, and verify compliance with established policies and procedures in claim handling and client SOC process
Update client eligibility status in the Medicaid System
Collaborate with Office Manager to ensure the screening and preparation of paper claims and other documents for scanning and processing in the OnBase system
Cross-train to assist the Medicaid Claims Customer Service Call Center with responding to provider queries, as needed
Serve as a backup for the Scanning Desk by receiving, processing, scanning, and indexing various documents, including Medicaid NFOCUS billing documents, Medical/Dental forms, TPL/COB documentation, and authorizations for providers
Conduct quality control checks on documents to be scanned in OnBase, ensuring clarity, proper rotation, and accurate indexing
Qualification
Required
Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment
Preferred
Knowledge of Medicaid eligibility and claims processes
Experience with OnBase/NFOCUS is a plus
At least one year of office/administrative or customer service experience
Proficiency with Microsoft Office Suite
The ideal candidate will have a solid understanding of clerical tasks like recordkeeping, database management, and report preparation
Familiar with customer service practices and workplace policies and procedures
Strong grammar, spelling, and business writing skills
Ability to use word processing and data software effectively
Clear, professional communication—both written and verbal
Ability to summarize technical data into easy-to-understand reports and ensure document accuracy
Ability to follow instructions, apply policies, and complete tasks efficiently
Ability to learn about the organization's structure and apply relevant policies to their work
Benefits
156% state-matched retirement contribution
13 paid holidays
Immediate leave accruals
Tuition reimbursement
79% employer-paid health insurance
Dental, vision, and life insurance plans
Career advancement opportunities
Training and development support
Employee Assistance Program
Company
Nebraska Department of Health and Human Services
The Department of Health and Human Services team contributes to the lives and health of Nebraskans every day.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Kahl, FACHE
Chief Operating Officer
Amy McKeighan
Talent Acquisition Partner
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