SCAN · 8 hours ago
Desktop Business Analyst
United States
Full-time
Remote
New Grad, Entry Level
$27.98/hr - $40.45/hr
0+ years expSCAN is a nonprofit health organization dedicated to improving care for older adults. The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance efficiency and productivity while working closely with stakeholders to gather requirements and support decision-making.
Elder CareHealth CareHome Health CareMedical
Responsibilities
Data Collection and Analysis: Gather and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions. Use tools like Excel, SQL, and data visualization software to extract and present data in a clear and understandable format
Requirements Gathering: Work closely with stakeholders, including managers, team members, and clients, to understand and document business needs, requirements and user stories. Conduct interviews, surveys, and workshops to gather detailed information and ensure all relevant parties are heard
Process Improvement: Identify inefficiencies and areas for improvement in existing business processes. Develop and recommend solutions to optimize workflows, enhance productivity and improve the end-to-end experience
Reporting and Documentation: Create and maintain detailed reports, documentation, and presentations to communicate findings and recommendations to stakeholders. Ensure that all business analysis activities are well-documented and accessible for future reference
Stakeholder Communication: Facilitate communication between different departments and stakeholders to ensure alignment and clarity on project goals and progress. Present analysis results and business insights in a clear and concise manner, both in written and verbal formats
End User Adoption: Support creation (or updates) to documentation, policies and desktop procedures. Help develop and deliver communications, user guides and training to promote adoption and utilization
Gap Analysis: Utilize data to gather insights, assess performance, and identify gaps; Help define and implement solutions to address gaps, improve performance and elevate business outcomes
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
Actively support the achievement of SCAN’s Vision and Goals
Other duties as assigned
Qualification
Required
0-3 years of related experience
Customer service experience, preferably in healthcare industry
Working in agile delivery methodology, preferably SAFe framework
System implementation, preferably with customer service technology (telephony, desktop, etc.)
Analytical Skills: Strong ability to analyze complex data sets and extract meaningful insights to support business decisions
Communication Skills: Excellent written and verbal communication skills to effectively gather requirements and present findings to stakeholders
Problem-Solving Skills: Ability to identify business problems and develop practical, data-driven solutions to improve processes and outcomes
Customer-Focused: Takes a customer-centric approach -- placing the customer at the center of processes and decision making
Program & Project Management: Strong organizational skills, ability to think about the end-to-end processes, manage multiple tasks, and excellent follow-through
Technical expertise - Basic analytical skills
Problem Solving - Basic problem-solving skills
Communication - Good communication and interpersonal skills
Benefits
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
Company
SCAN
About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years.
1001-5000 employees
H1B Sponsorship
SCAN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (6)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Lyn Amor Macaraeg
CVP Chief of Staff & Strategic Advisor to the CEO
Sachin H. Jain, MD, MBA
President and CEO, Board Director
Recent News
2025-12-26
Company data provided by crunchbase