GLORY · 20 hours ago
Customer Response Representative
United States/Carrollton, TX
Full-time
Onsite
Entry Level
$19.35/hr - $19.35/hr
1+ years expGLORY is a global leader in customer experience automation, transforming businesses through innovative solutions. The Customer Response Representative provides remote technical support for cash recycling machines, assisting both end users and field technicians to ensure effective problem resolution.
ElectronicsHardwareInformation TechnologyProperty ManagementRetailSoftwareTraining
Responsibilities
Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality
Diagnose and troubleshoot hardware and software issues remotely
Assist users with operational guidance and best practices for machine use
Support field technicians with technical information and troubleshooting steps
Document and track issues using help desk software and problem management systems
Follow established protocols and scripts to resolve common issues
Escalate complex problems to appropriate internal teams when necessary
Maintain a courteous and professional demeanor in all interactions
Work under direct supervision and follow standard operating procedures
Qualification
Required
High school diploma or GED
1–3 years of experience in a customer support or technical help desk role
Strong understanding of technical support principles and troubleshooting methods
Excellent verbal and written communication skills
Strong customer service orientation and interpersonal skills
Ability to explain technical concepts clearly to both users and technicians
Analytical and problem-solving skills with a methodical approach
Mechanically inclined with a basic understanding of hardware functionality
Familiarity with help desk ticketing systems and documentation practices
Benefits
401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company
GLORY
Solutions that enhance the customer experience you deliver.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carlos Molina
Vice President of Sales, Key Accounts & Partners - Latin America
Company data provided by crunchbase