Kettering Health · 11 hours ago
Patient Registration Coordinator - Primary Care
Kenton, OH
Full-time
Onsite
Entry, Mid Level
2+ years expKettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. They are seeking a Patient Registration Coordinator to supervise patient access services, ensure high levels of patient satisfaction, and maintain a competent staff while meeting industry standards for registrations and collections.
FitnessHealth CareHospitalMedical
Responsibilities
Assist the Manager and Director in all duties as assigned and keeps the Manager and Director informed of issues
Responsible for supervising the multiple facets of patient access services
Emphasizes high level of patient satisfaction, being sensitive to the all standards of performance and leadership core standards
Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge
Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff. The responsibility for this department is on a 24-hour basis
Ensure proper staffing structure for appropriate oversight of access system operations for all positions needed
Utilize and maintain our Quality Assurance program to measure the performance of staff in obtaining and developing current accurate and complete registration information. Provide coaching and training to ensure for the desired performance
Ensure to meet Industry Standards for registrations and POS Collections
Ensure a strong presence within department, ancillary departments, and or physicians related to the particular area of supervision. Plus, ensure strong communication exists between the other ancillary departments’ leaders and you
Ensure training for new hires, and retraining on any system upgrades or enhancements is completed within timeframe assigned
Qualification
Required
Assist the Manager and Director in all duties as assigned and keeps the Manager and Director informed of issues
Responsible for supervising the multiple facets of patient access services
Emphasizes high level of patient satisfaction, being sensitive to the all standards of performance and leadership core standards
Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge
Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff
The responsibility for this department is on a 24-hour basis
Ensure proper staffing structure for appropriate oversight of access system operations for all positions needed
Utilize and maintain our Quality Assurance program to measure the performance of staff in obtaining and developing current accurate and complete registration information
Provide coaching and training to ensure for the desired performance
Ensure to meet Industry Standards for registrations and POS Collections
Ensure a strong presence within department, ancillary departments, and or physicians related to the particular area of supervision
Plus, ensure strong communication exists between the other ancillary departments' leaders and you
Ensure training for new hires, and retraining on any system upgrades or enhancements is completed within timeframe assigned
Minimum of 2 years' previous experience in Patient Access or Healthcare industry within a hospital or physician office is required
Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and Email
Preferred
High School Diploma or equivalent
One year customer service experience
Company
Kettering Health
Kettering Health is a healthcare company that provides faith-based community care to patients.
10001+ employees
H1B Sponsorship
Kettering Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.39MKey Investors
SAMHSAParkinson's Foundation
2024-10-11Grant· $1.39M
2023-07-25Grant
Leadership Team
Fred Manchur
Chief Executive Officer
Clifton Patten
CFO
Recent News
2025-10-12
Company data provided by crunchbase