Fidium Fiber · 5 hours ago
Strategic Account Manager
Roseville, CA
Full-time
Onsite
Mid, Senior Level
$69K/yr - $105K/yr
5+ years expFidium Fiber is seeking a Strategic Account Manager II responsible for total ownership of large enterprise accounts. The role involves providing top-tier customer experience as the single point of contact for customer service issues, focusing on churn mitigation and renewal ownership.
Telecommunications
Responsibilities
Churn mitigation/business growth support
One point of contact for all issues for assigned customers and sales teams
Best of the best in customer support- very knowledgeable with a broad set of skills
Enhanced Product knowledge
Renewal ownership
Total revenue base management
Quarterly business reviews
Monitor all aspects of the customer’s account
Customer facing, local to market
Ability to work and function in a fast-paced environment with multiple priorities while handling internal and external customer needs
This position is a field-based resource which is close to the customer and sales
Promotes a personalized customer experience, based on the needs of the customer
Responds to and resolves customer complaints by researching the problem and developing appropriate solutions within an empowered environment and in accordance with company guidelines
Proactively follows up and coordinates with other departments to ensure resolution of customer issues
Position will be required to direct meet with customers and conduct Quarterly business reviews
Qualification
Required
Strong commitment to organizational development and coaching designed to drive improvement of key measures
Understanding of how to navigate internal company dynamics and prioritize resources
Knowledge of customer order entry and functionality
Sales experience, but not solely sales focused- engagement can begin pre-sale for new logo opportunities
Planning skills to develop and implement daily operational directives designed to enhance performance, improve work processes and customer interactions
Proficient in Microsoft Office programs
Ability to multi-task in a fast-paced environment
Strong communication skills- must keep customer informed
Strong analytical skills
Candidate must have excellent time management and organizational skills
Candidate must be able to communicate technical information and telecom terminology in a manner that the customer can comprehend
Must maintain a high level of professionalism, focus, and patience managing multiple competing priorities in a fast-paced environment
Bachelor's degree or equivalent experience of five years or more in the Telecom industry
Previous customer service and an understanding of order processing are necessary
Experience managing projects required
Benefits
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Company
Fidium Fiber
Fidium is redefining what “better internet” means: lightning-fast fiber speeds, seamless experiences, and service that’s actually helpful.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase