Tanium · 3 hours ago
Associate Technical Support Engineer
Bellevue, WA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $135K/yr
0+ years expTanium is a leading provider of real-time cloud-based endpoint management and security solutions. They are seeking an Associate Technical Support Engineer to resolve technical issues and enhance customer satisfaction through proactive and reactive support efforts.
AnalyticsCyber SecurityData Collection and LabelingEnterprise SoftwareInformation TechnologySaaSSecurity
Responsibilities
Assisting customers by:
Triaging inbound support cases
Solving customer support cases
Working with other Support Engineers to assist with their assigned cases
Answering customer questions in the Tanium community site
Improve customer experience by:
Documenting best practices
Tracking activity, documenting root cause, and reporting
Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
Qualification
Required
Associates degree or equivalent experience required
0+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programming
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
Aptitude for comprehending complex troubleshooting
Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Preferred
BS degree in Computer Science, MIS, or similar experience a plus
Prior experience and breadth of knowledge needed to support customers
Hands-on Tanium experience
Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Benefits
Equity awards
Medical, dental and vision plan
Family planning benefits
Health savings account
Flexible spending account
Transportation savings account
401(k) retirement savings plan with company match
Life, accident and disability coverage
Business travel accident insurance
Employee assistance programs
Disability insurance
Other well-being benefits
5 days set aside as volunteer time off (VTO)
Company
Tanium
Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services.
1001-5000 employees
H1B Sponsorship
Tanium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (2)
2022 (14)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Salesforce VenturesWellington ManagementTPG Growth
2021-06-30Secondary Market
2020-10-06Series Unknown· $150M
2020-06-25Series Unknown· $117.2M
Leadership Team
Dan Streetman
Chief Executive Officer, Board Member
Mo Patel
Vice President, Solutions Engineering & Customer Success
Recent News
2026-01-16
Business Wire
2026-01-06
Company data provided by crunchbase