West Coast Community Bank · 13 hours ago
VP Digital Banking Product Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $110K/yr
5+ years expWest Coast Community Bank is a top-rated community bank focused on serving the banking needs of businesses and individuals along the Central Coast and Silicon Valley. The Vice President, Digital Banking Product Manager is responsible for supporting the delivery and ongoing improvement of the Bank’s digital banking solutions, ensuring they meet client needs and comply with regulations.
BankingFinancial Services
Responsibilities
Support the execution and maintenance of, but not limited to Digital Banking and Treasury Management products, including Online/Mobile Banking, Bill Pay, RDC, ACH, Wires, Money Movement Rails and Digital Wallets
Assist with product setup, testing, integration, rollout, and updates
Help research market trends and competitor offerings to identify improvement opportunities
Create and update product documentation such as requirements and user guides
Monitor product performance and client usage to identify areas for enhancement
Ensure systems are functioning correctly and meet performance and compliance expectations
Work with 3rd party technology vendors to maintain platform reliability and meet SLA commitments
Support compliance, risk, and audit activities as needed
Collaborate with internal teams to support product delivery, updates, and cross-department changes
Effectively handle escalated digital banking inquiries from clients and internal teams
Maintain training materials to help staff and clients effectively use digital tools
Qualification
Required
Minimum 5 years of experience in banking or financial services, with at least 2 years in digital banking or product management or equivalent experience
Expertise in digital banking platforms and Treasury Management products, technologies, emerging trends, and how clients use them
Strong knowledge of banking regulations, compliance standards, and cybersecurity best practices
Reliable, accountable, and maintains a high standard of integrity
Excellent people skills with a friendly, approachable communication style
Able to work effectively with clients and internal teams
Detail oriented with commitment to accuracy
Excellent written and verbal communication skills
Organized with the ability to prioritize and manage multiple tasks in a fast-paced environment
Collaborative team player who adapts well to changing business needs
Bachelors degree in business, Finance, Information Systems, or equivalent work experience
Preferred
Relevant certifications (e.g., AAP, APRP, AFPP, NCP, CTP) are a plus
Benefits
Medical, dental, and vision plans
Vacation, sick leave, paid Holidays
Paid volunteer time
Employer paid life insurance
401(k) with employer matching
Ongoing training, professional development and career advancement opportunities
Company
West Coast Community Bank
ABOUT WEST COAST COMMUNITY BANK Founded in 2004, West Coast Bank is the wholly owned subsidiary of its holding company, West Coast Community Bancorp.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Maxwell Sinclair
Executive Vice President & Chief Risk Officer
Recent News
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2025-04-26
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