Bytecafe Consulting, Inc. · 22 hours ago
IT Help Desk Technician (Onsite – Indianapolis, IN)
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expBytecafe Consulting is a Managed Services Provider based in Indianapolis, seeking an IT Help Desk Technician to provide frontline technical support to small and mid-sized businesses. The role involves troubleshooting IT issues, documenting work, and participating in an on-call rotation.
ConsultingInformation TechnologyTechnical Support
Responsibilities
Serve as the first point of contact for client IT support via phone, email, and remote tools
Troubleshoot and resolve issues related to:
Windows 10/11
MacOS
Microsoft 365
Printers, VPN, Wi-Fi
Basic networking (DNS, DHCP, VLANs)
Use MSP tools including ConnectWise PSA, ScreenConnect, and IT Glue
Follow security playbooks for:
Phishing triage
MFA resets
SentinelOne isolation
Proofpoint actions
Configure and support Azure AD / Entra ID and Intune (BitLocker, compliance policies, Autopilot basics)
Document all work clearly and consistently in the ticketing system
Escalate issues cleanly when needed, with thorough documentation
Participate in a shared after-hours on-call rotation
Qualification
Required
High school diploma or equivalent required; college education a plus
2–4 years of IT Help Desk or Technical Support experience (MSP experience strongly preferred)
Hands-on experience with: Windows 10/11, Microsoft 365, Azure AD / Intune
Solid understanding of networking fundamentals (DNS, DHCP, VLANs, Wi-Fi)
Strong communication and documentation skills
Valid driver's license, reliable transportation, and ability to lift up to 40 lbs
Preferred
Certifications such as MD-102, CompTIA A+, Network+, or AZ-900
Experience with: ConnectWise PSA / RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, UniFi or SonicWall
Basic PowerShell scripting for diagnostics or reporting
Previous multi-tenant MSP help desk experience
Benefits
Competitive pay
Bonuses for certifications, training completion, and process improvements
Company-sponsored training and certifications
Career growth opportunities
Retirement plan with employer match
Medical, dental, vision, and life insurance
Paid time off and paid holidays
Professional development assistance
Company
Bytecafe Consulting, Inc.
Bytecafe Consulting was founded in 1999 to help small businesses in Indiana get the most out of their business technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase