NEST® - Integrated Facilities Management · 9 hours ago
Customer Service Representative - Dispatching/Follow Ups
Bonita Springs, Florida, United States
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expNEST® is a pioneer in the Integrated Facilities Management industry, seeking a Customer Service Representative to connect clients, service providers, and internal teams. The role involves dispatching, scheduling, and managing work orders while ensuring smooth operations and excellent customer service.
Facilities Services
Responsibilities
Be the friendly, professional first point of contact via phone, email, text, and chat
Dispatch and schedule Independent Service Providers (ISPs) across the U.S
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and service level agreements (SLAs)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy
Qualification
Required
High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems
Benefits
40 hours Vacation + 32 hours Personal (Year 1)
40 hours Paid Sick Time
6 Paid Holidays
Medical plans – NEST helps cover the cost
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP)
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement & philanthropic events
Company
NEST® - Integrated Facilities Management
With 30 years in the industry, NEST is the premier, multi-facility strategic partner providing organizations a fully executed program and 360◦ view of their facilities management spend.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Almond
Chief Executive Officer
Jason Cesare
Chief Financial Officer
Company data provided by crunchbase