Nielsen · 18 hours ago
Customer Success Manager II
United States
Full-time
Remote
Entry, Mid Level
2+ years expNielsen is dedicated to powering a better media future by providing insights that drive client decisions. The Customer Success Manager II serves as the primary contact for assigned customers, managing relationships, troubleshooting issues, and focusing on customer satisfaction and business growth.
AdvertisingAdvertising PlatformsAnalyticsDigital MediaInternet RadioMarket ResearchMarketingTest and MeasurementTVVideo Streaming
Responsibilities
Serve as the primary point of contact for assigned customers and partners - a mix of Tier 1, 2, 3
Establish and maintain regular check-ins, including dashboard and report reviews
Stay informed around upcoming renewals; work with Sales as needed to provide information specific to account product usage
Gather valuable feedback on customer/partner strategic goals and recommend solutions for customer use case
Provide input on overall customer and partner health
Handle quality escalations and issues unresolved through standard Customer Care processes for assigned accounts, collaborating with internal departments to ensure timely resolution and preventive measures
Initiate and monitor action plans for identified quality trends and provide regular progress updates to customers/partners
Review key performance indicators (KPIs) regularly with customers/partners
Coordinate setup and delivery of new metadata for customers (new license deals) or partnership deals
Manage customer/partner deliveries and communication for limited release products
Create Product Inquiry tickets and coordinate customer responses
Create and maintain customer and partner-specific playbooks
Qualification
Required
2+ years working in an account management or partnerships role
Ability to work daytime hours for the regions of the customers to be supported
Excellent English language verbal and written communication skills
Excellent verbal and written communication abilities for interacting with customers, partners, and internal teams
Previous experience working with customers or partners in an account manager role, demonstrating successful customer satisfaction and relationship management outcomes
Ability to identify, analyze, and resolve complex issues and find mutually beneficial solutions
Presentation skills
Attention to detail
Ability to prioritize tasks and manage multiple responsibilities efficiently
Flexibility to handle various customer needs and changing product landscapes
Experience creating and maintaining documentation
Working knowledge of business software/applications - Google Suite, Microsoft Office Suite
Preferred
For select regions (Brazil-Portuguese) and Latam (Spanish)
Benefits
Health & wellness plans
401(k) retirement coupled with a Nielsen match
A generous paid time off policy
Company provided car for those who qualify
If eligible, a discretionary incentive/bonus
Company
Nielsen
Nielsen provides a comprehensive understanding of what consumers watch and buy.
10001+ employees
H1B Sponsorship
Nielsen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (36)
2023 (74)
2022 (147)
2021 (98)
2020 (144)
Funding
Current Stage
Public CompanyTotal Funding
$3.35B2026-01-21Debt Financing· $1.5B
2025-11-03Debt Financing· $1.2B
2023-02-06Debt Financing· $650M
Leadership Team
Karthik Rao
Chief Executive Officer
Akhil Parekh
Global Chief Product Officer
Recent News
2026-01-03
2025-12-25
2025-12-24
Company data provided by crunchbase