Ashley Global Retail · 11 hours ago
Retail Distribution Center Returns/Restock
Brandon, Florida, United States
Full-time
Onsite
New Grad, Entry LevelAshley Global Retail is the largest manufacturer of home furnishings in the world, and they are seeking a Returns Admin to manage and improve the return process. The role involves tracking return data, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Track and compile return data with the purpose to identify areas of concern as well as possible root causes
Physically observe and inspect items returned after delivery to ensure proper return coding
Gather information from customers about potential reasons for the return of merchandise
Solve any potential issues that may arise during the return process
Clear out the systems to make items ready for the billing department
Properly identify products by item number
Accurately identify return scores
Addresses driver issues regarding load out, such as pieces missing, missing hardware, cross dock items and items returned
Communicate with customers as needed to gather additional data as well as to perform customer service functions
Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
Qualification
Required
Ability to solve potential issues that may arise during the return process
Ability to follow up with HomeStores to communicate the root cause of errors or potential errors
Ability to support the creation of a sustainable and error-free process
Ability to follow up with HS Distribution Centers to communicate the root cause of errors or potential errors
Ability to present returns results and research findings to Senior Managers
Ability to reconsolidate systems to ensure returned items have the proper designation code
Ability to properly dispose and allocate returned items in the system
Ability to gather information from customers to improve the customer experience
Ability to perform customer service functions
Accountability for the accuracy and relevant data for products returned
Ability to track and compile return data to identify areas of concern and possible root causes
Ability to physically observe and inspect items returned after delivery
Ability to gather information from customers about potential reasons for the return of merchandise
Ability to clear out systems to make items ready for the billing department
Ability to properly identify products by item number
Ability to accurately identify return scores
Ability to address driver issues regarding load out
Ability to communicate with customers to gather additional data
Ability to report findings to immediate supervisor to correct errors
Demonstration of the Company's Core and Growth Values in job performance
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
Founded in 1945
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
Company data provided by crunchbase